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Victim Liaison Officer

Hybrid in Liverpool·Added yesterday (last checked 11 Oct)

Overview

Job details

  • £30,700 - £32,430 a year

    Gross, as stated in the ad.

    About £2,140 - £2,240 a month after tax.

  • Hybrid

    Only from certain places, per the ad: “You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace”

  • Apply by Monday 12 October

    The date the employer’s listing closes.

Requirements

  • Be near Liverpool for hybrid days

    No relocation package mentioned.

Benefits

  • 25 days holiday

    Per the ad, which doesn’t say whether bank holidays are on top.

  • 28.97% employer pension

    Paid in by the employer, per the ad. The legal minimum is 3%.

  • Cycle to work scheme

    Commuter benefits named in the ad.

Skills

Requirements

Nice to have

It is desirable that you have the below experience but this is not required to apply:

  • experience in working with victims of crime or a customer service environment.
  • GCSE and A-Level results won't hold you back. We know that some people find their skills and passions when they leave school, so we won't take these into account.

Pay & benefits

What you'll get

£30,700 - £32,430

£30,700 - £32,430 (National)

A Civil Service Pension with an employer contribution of 28.97%

Alongside your salary of £30,700, Crown Prosecution Service contributes £8,893 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We also offer the following range of benefits:

  • Civil Service contributory pension of up to 28.9%
  • 25 days' leave, increasing to 30 days after 5 years
  • £350 each year to spend on personal development
  • lawyer training programme for all new prosecutors
  • an extra privilege day to mark the King's birthday
  • competitive maternity, paternity and parental leave
  • flexible working including flexitime, and a family friendly approach to work
  • Cycle2Work scheme, employee savings.

The Crown Prosecution Service has fixed rates for its Executive Officer grade - a developing rate (the starting salary) and a spot rate (the maximum salary). Applicants typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms you're performing the role to a satisfactory standard.

If you're joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time you've already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay - there's no guarantee that you can retain these when you transfer.

Visa & relocation

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The role

You will provide a high-quality service to victims of crime through effective verbal and written communication. Respond to enquiries, provide case updates, explain decisions, and draft correspondence in a clear, professional, and empathetic manner. Manage sensitive and challenging conversations with victims, colleagues, and external stakeholders while demonstrating integrity, active listening, and compassion.

You will develop and maintain productive relationships with criminal justice partners, including police forces and witness care units, to ensure victims receive appropriate support and guidance. Signpost victims to relevant agencies where required, ensuring their welfare and needs remain central throughout the criminal justice process.

You will support victims to understand the role of the Crown Prosecution Service, the wider criminal justice system, legal procedures, and their rights, helping them navigate the process with confidence and clarity.

What you'll do

Your roles and responsibilities are:

  • to manage sensitive and often challenging conversations with victims, showing calmness, professionalism, and empathy
  • to deliver high quality written communication to victims within set timescales, ensuring accuracy and empathy whilst explaining the outcome of a case.
  • make appropriate arrangements and attend meetings between victims and the CPS where appropriate.
  • to build relationships with internal and external stakeholders to ensure a cohesive service to victims
  • to manage your own workload to deliver a quality service to victims, escalating issues and alerting managers to any risks

A copy of the full job description is attached.

How you'll work

Flexible working, Full-time, Job share, Part-time

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

Reference number

482291

Job details

Executive Officer

B1

Permanent

CPS - Merseyside and Cheshire

Operational Delivery

3

Liverpool

Behaviours

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Managing a Quality Service
  • Delivering at Pace

You are asked to complete a statement of no more than 250 words for each of the following behaviours, setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements:

  1. Communicating & influencing - LEAD BEHAVIOUR
  2. Managing a quality service
  3. Delivering at pace

The panel has the right to assess the lead behaviour communicating & influencing first. If the standard on this behaviour isn't met, the other behaviours won't be considered and your application won't progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

CV

You're not required to upload your CV. However, when submitting your application there is a 'CV section'. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it won't be assessed.

It's your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

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Hiring process

Apply before 11:55 pm on Monday 12th October 2026

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

The recruitment process consists of an online application and interview.

The interviews are expected to take place on 3rd and 4th November 2026 at 2nd Floor Walker House, Exchange Flags, Liverpool L2 3YL.

A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact Ellie.Dixon@cps.gov.uk.

You should keep these dates free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

  1. Communicating & influencing - interview
  2. Managing a quality service - interview
  3. Delivering at pace - interview

Strengths are tested at interview stage - the strengths tested are not shared before the interview.

Feedback will only be provided if you attend an interview or assessment.

If you're recommended by the selection panel but not appointed to the current vacancy, you're put on a reserve list for 12 months. You may be offered another Victim Liaison Officer post in the CPS if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.

About Crown Prosecution Service (CPS)

Industry
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Website
gov.uk

In their own words

About the company & team

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

  • You can do impactful, purposeful work that's making a difference to your local communities.
  • You are able to learn and grow, with access to the right opportunities and resources.
  • We care about your wellbeing.
  • We want you to feel valued, trusted and included.
  • Name : Ellie Dixon
  • Email : Ellie.Dixon@cps.gov.uk
  • Email : strategic.resourcing@cps.gov.uk

Additional information

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form, and nationality and immigration questionnaire.

If you're a Crown Prosecution Service member of staff, you won't need to do a Disclosure and Barring Service check as you already hold this clearance.

The job you're applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesn't apply. You're required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that haven't been disclosed.

Successful candidates must undergo a standard (or equivalent) criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

If you're dissatisfied with the recruitment process and wish to make a complaint, please contact Strategic.Resourcing@cps.gov.uk with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page Recruitment Complaints - Civil Service Commission

Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

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