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Distressed Passenger Agent
On-site in Hounslow·Added 2 days ago (last checked 27 Oct)
Our summary
- Work mode
- On-site, Hounslow
- Holiday
- 25 days holiday
- Pension
- 5% employer pension
Skills
Nice to have
Requirements
What we're looking for
Previous experience within a customer service, operational or administration environment working within agreed service levels.
Strong organizational and communication skills.
Ability to work in a fast-paced environment.
Proficiency in Microsoft Office and travel booking systems.
Good telephone and written/verbal communication skills.
Strong attention to detail and accuracy.
Flexibility and adaptability to changing priorities and demands.
Nice to have
Experience in airlines, travel coordination and/or hospitality is preferred.
Ability to speak additional languages to English is highly beneficial.
Competence in MS Office, especially Excel is preferred.
Pay & benefits
What you'll get
4 X Life insurance
Pension scheme - 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to LinkedIn learning
Free rewards and discounts via Gratitudes
Career Progression
The role
Corpay is currently looking to hire a Distressed Passenger Agent on a permanent basis within our Lodging division. This position falls under our TA Connections line of business and is based in our Heathrow office. In this role, you will be responsible for managing and resolving hotel and ground transportation booking activities for distressed passengers. You will report directly to the Operations Supervisor and regularly collaborate with Scheduling, Vendor Relations, and Client Operations teams to ensure timely accommodations during irregular airline operations.
How We Work
What you'll do
Managing and coordinating hotel and ground transportation accommodations for distressed passengers.
Handling emergency relocations and last-minute booking changes during irregular operations.
Communicating with internal teams and external vendors to ensure smooth resolution of accommodation issues.
Sourcing compliant hotel options and managing approval processes for non-contracted or non-compliant properties.
Making vendor payments in accordance with contractual terms and system protocols.
Accurately recording all reservations, approvals, and notes within the TA Connections (ConneX) system.
Monitoring access to necessary tools, systems, and resources, and reporting issues to supervisors promptly.
Supporting IT, Billing, and Commission Collections departments through data collection and issue troubleshooting.
Maintaining a positive, professional, and customer-focused attitude while adhering to company policies and standards.
Reporting incidents in a professional manner to Supervisors or Human Resources.
Participating in special projects or additional duties as assigned.
How you'll work
Working hours are either 05.30 - 14.00 or 13.30 - 22.00, we can potentially accommodate you working one of these fixed shirfts.
The working days will rotate, you will be expected to work 5 out of 7 days on a rotating basis each month.
How We Work
As a Distressed Passenger Agent, Corpay will set you up for success by providing:
Assigned workspace in the Sheraton Heathrow office
Company-issued equipment
Formal, hands-on training
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