Global Robotic Field Service Inventory Assistant

Hours: Monday to Thursday 8:30am - 5:00pm, Friday 8:30am - 4:30pmHybrid working available following successful completion of probation and trainingSalary: Circa £26,000

Are you organised, proactive and looking for an opportunity to be part of something new and exciting?

We're looking for a Global Robotic Field Service Inventory Assistant to join our Supply Chain team and support our growing Robotics division. This is a fantastic opportunity to join an innovative area of the business and play a key role in supporting our global field service operation. You'll work with teams across the organisation to ensure stock is available where and when it's needed, helping to support cutting-edge robotic technology used worldwide.

This role would suit someone who enjoys coordinating multiple activities, solving problems and working closely with a variety of stakeholders. It's also a great opportunity to develop your career within a fast-paced and evolving environment.

Key Responsibilities

Coordinate shipments and stock replenishment activities for field service engineers

Maintain local and global inventory levels to support operational requirements

Work closely with engineers to ensure critical stock is available when and where it's needed

Liaise with Supply Chain teams to allocate inventory effectively

Generate and manage RMA (Return Material Authorisation) processes

Process credit notes accurately and in a timely manner

Produce weekly KPI and inventory reports

Support the end-to-end processing of robotics purchase orders

Build effective working relationships across Service, Supply Chain, Manufacturing, Finance and Engineering teams

Identify opportunities to improve processes, service quality and operational efficiency

Provide excellent support to both internal and external customers

About You

We're looking for a positive and personable individual who enjoys building strong working relationships and communicating with people at all levels. You'll be confident managing a varied workload, taking ownership of your responsibilities and contributing ideas that help improve processes and ways of working.

You'll ideally have:

Previous experience in administration, logistics, inventory management, customer support, operational sales support, shipping, import/export or a similar coordination role

Strong organisational skills with excellent attention to detail

Excellent written and verbal communication skills

The ability to build effective relationships with stakeholders at all levels

A proactive and adaptable approach with a willingness to take ownership

Strong problem-solving skills and the ability to see issues through to resolution

The ability to prioritise multiple tasks and manage competing deadlines

Excellent IT skills, particularly in Microsoft Excel

Experience using Sage or a similar ERP/business system would be advantageous

A customer-focused mindset and collaborative approach to teamwork

Why Join Us?

This is an exciting opportunity to join a growing Robotics function and gain exposure to multiple areas of the business. You'll be part of a supportive team where initiative is encouraged, ideas are welcomed, and personal development is valued. As the Robotics division continues to expand, you'll have the opportunity to develop your skills while helping shape processes within this innovative area of the business.

What We Offer

We recognise the importance of rewarding our employees and offer a comprehensive benefits package, including:

25 days' annual leave plus bank holidays

Annual discretionary bonus

Free on-site canteen offering a range of hot and cold meals

Excellent pension scheme, starting at 6% employer contribution and increasing to 9.7% after 18 months' service

Life assurance providing cover of six times your basic salary

Private medical insurance with BUPA for you and your family

Free annual eye tests and flu vaccinations

Employee referral programme, with rewards from £1,000 for every successful hire you recommend

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