Head of Operations

What you'll be doing:

Head of Operations - Hospitality & Catering

We are seeking an experienced professional to lead a high-volume hospitality and catering operation within a modern workplace.

This is an exciting opportunity for a commercially focused hospitality professional to take ownership of a large-scale operation, driving service excellence, financial performance and team development. The successful candidate will work closely with senior stakeholders to deliver an exceptional hospitality experience across a busy and diverse environment.

Key Responsibilities

• Oversee the day-to-day operations of a large, multi-faceted hospitality and catering operation.
• Lead and develop a team of direct reports.
• Work closely with the Head Chef to drive business performance, service standards and culinary excellence.
• Take ownership of financial reporting, budgets, cost control and overall commercial performance.
• Collaborate with other General Managers and senior operational leadership to share best practice and achieve business objectives.
• Deliver exceptional client service, maintaining strong relationships with key stakeholders.
• Oversee high-volume hospitality services and premium events, ensuring consistently high standards of delivery.
• Attend a minimum of one evening event per week, supporting the delivery of high-calibre hospitality experiences.
• Identify opportunities to improve operational efficiency, develop teams and drive revenue growth.

We are looking for a confident, hands-on operational leader with a strong background in high-volume hospitality, contract catering or large-scale commercial catering environments.

The ideal candidate will have

• Experience managing a large, complex hospitality or catering operation, with the scale and pace of a major corporate site, stadium or similarly high-volume venue.
• A proven track record in financial management, including budgets, cost control, reporting and commercial performance.
• Experience leading multiple teams and managing senior direct reports.
• A strong understanding of both front-of-house hospitality and food service operations.
• Experience delivering premium hospitality and high-profile events within a busy, demanding environment.
• The ability to build strong client relationships and work effectively with senior stakeholders.
• A proactive, commercially minded approach, with the ability to balance operational excellence with outstanding customer service.
• Candidates currently operating as a Deputy General Manager, Senior Operations Manager or General Manager within a large-scale hospitality or contract catering environment are encouraged to apply.

Apply now for the opportunity to lead a significant hospitality operation in a modern, high-profile environment.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Salary

Competitive

Working conditions

Contract: Full Time

Working hours: 40