Contract Director

At Medirest, we're looking for an exceptional Soft FM Contract Director to lead our strategic partnership with King's College Hospital in London.

This is a career-defining opportunity for a commercially astute, people-focused leader who thrives in complex Soft FM environments and is passionate about delivering outstanding services that positively impact patients, clinical teams and the wider hospital community.

As Contract Director, you will take full accountability for a major healthcare contract, leading large-scale operational teams, driving service excellence, strengthening client relationships, and ensuring sustainable financial performance. You'll play a key role in shaping the future of the partnership while creating an environment where colleagues can thrive and perform at their best.

Meet Your Recruiter

Have a question before you apply? This opportunity is being managed by Ben Hopkins, Head of Talent Acquisition. Connect with Ben on LinkedIn to learn more about the role, the team and life at Compass Group UK&I https://www.linkedin.com/in/ben-hopkins-80a522102/

Medirest | Healthcare

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1610/75478012/52840479/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1610/75478012/52840479/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

What you'll be doing:

£100,000 per annum + Competitive Benefits

Medirest | Healthcare

Lead One of the UK's Most High-Profile Healthcare Partnerships

At Medirest, we're looking for an exceptional Soft FM Contract Director to lead our strategic partnership with King's College Hospital in London.

This is a career-defining opportunity for a commercially astute, people-focused leader who thrives in complex Soft FM environments and is passionate about delivering outstanding services that positively impact patients, clinical teams and the wider hospital community.

As Contract Director, you will take full accountability for a major healthcare contract, leading large-scale operational teams, driving service excellence, strengthening client relationships, and ensuring sustainable financial performance. You'll play a key role in shaping the future of the partnership while creating an environment where colleagues can thrive and perform at their best.

Meet Your Recruiter

Have a question before you apply? This opportunity is being managed by Ben Hopkins, Head of Talent Acquisition. Connect with Ben on LinkedIn to learn more about the role, the team and life at Compass Group UK&I https://www.linkedin.com/in/ben-hopkins-80a522102/

Strategic Leadership

• Develop and deliver a compelling vision for the contract aligned to Trust priorities.
• Lead innovation and continuous improvement initiatives that enhance service delivery and patient experience.
• Bring fresh thinking, industry insight and best practice to drive measurable operational and commercial benefits.

Client Partnership

• Act as the senior Medirest representative across the Trust.
• Build strong, trusted relationships with executive leaders, clinicians and key stakeholders.
• Lead strategic contract planning and support long-term contract retention and growth.

People Leadership

• Inspire and develop a high-performing, inclusive leadership team.
• Create a culture of accountability, engagement, wellbeing and continuous development.
• Champion diversity, inclusion and employee experience across the contract.

Commercial & Financial Performance

• Own full P&L responsibility for a large, complex healthcare contract.
• Lead budgeting, forecasting, cost management and growth initiatives.
• Ensure robust commercial governance and contractual compliance.

Service Excellence

• Provide executive oversight of multiple support services within a busy acute healthcare environment.
• Drive improvements in quality, compliance, patient satisfaction and operational performance.
• Lead governance, risk management and recovery plans where required.

Health, Safety & Sustainability

• Foster a strong safety-first culture.
• Ensure compliance with all regulatory, contractual and company standards.
• Drive sustainability and continuous improvement programmes across the contract.

About You

We're looking for a proven senior leader who can combine strategic thinking with operational excellence.

You'll bring:

• Significant senior leadership experience within a large, complex, multi-stakeholder organisation.
• Proven success leading large operational teams and delivering commercial results.
• Strong financial acumen with experience managing P&L performance and budgets.
• The ability to influence and engage stakeholders at executive level.
• Experience creating high-performing, customer-focused cultures.
• Strong understanding of contract management, governance and commercial risk.
• Degree-level qualification or equivalent leadership experience.

Leadership Qualities We Value

• People-focused and highly visible leadership style.
• Commercially astute with strong business acumen.
• Strategic thinker and thought leader.
• Resilient, driven and performance-oriented.
• Collaborative, innovative and solutions-focused.
• Committed to delivering outstanding outcomes for clients, patients and colleagues.

Why Join Medirest?

This is an opportunity to lead one of Medirest's flagship healthcare partnerships, working alongside one of the UK's leading NHS Trusts. You'll have the autonomy to shape strategy, influence outcomes, develop high-performing teams and leave a lasting legacy across a complex and highly visible contract.

If you're a dynamic leader with the vision, commercial capability and passion to build exceptional teams and deliver outstanding results, we'd love to hear from you.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1610/75478012/52840479/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.

Job Reference: com/1610/75478012/52840479/STC #Medirest

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Salary

£100000 per annum

Working conditions

Contract: Full Time