Customer Support Executive

At Close Brothers we welcome applications from people of all backgrounds, including those without financial services experience, and encourage you to apply even if you don't meet every requirement. We value different perspectives and are committed to creating an open and inclusive workplace where everyone can contribute and develop. We are open to discussing flexible working options that can help you balance your work and personal commitments.

Join Close Brothers Customer Support Team where you will manage relationships with customers on an individual basis to ensure a successful customer and business outcome.

Working as part of the Customer Support Team our ideal team member will have previous experience working in a customer focused environment with excellent communication skills.

• Managing relationships with customers on an individual basis to ensure a successful customer and business outcome.
• Managing and owning customers that fall into special case categories by following the agreed procedure.
• Liaising with third party agents on all asset recovery requirements.
• Managing accounts within Notice of Default period to ensure successful customer and business outcomes.

• Previous experience in a customer focused environment.
• Previous experience dealing with vulnerable customers.
• The ability to demonstrate an empathetic approach.
• Demonstrable experience of working within a structured process.
• Excellent IT Skills (MS Word, Excel and Outlook).
• The ability to work well as part of a team.

As a Disability Confident Employer, we are committed to an inclusive and accessible recruitment process. We recognise that some candidates may require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at recruit.ssc@closebrothers.com or request a call back.