Customer Support Executive

Job title: Customer Support Executive

Location: Cinch Store Derby, Hours: 40 hours a week including weekends
Salary: £35,000 per annum

At cinch our mission is simple - to remove the faff from buying and owning cars, giving customers more choice, with more ease (not to mention a free 90-day warranty on all cars...

Already the UK’s largest online used car retailer, we’re expanding our offering with an exciting roadmap of online and physical retail solutions - including faff-free car servicing at over 100 locations across the country. 

We’re part of Constellation Automotive Group - a family of brands that also includes We Buy Any Car, British Car Auctions (BCA) and Marshall Motor Group. Together, cinch and Marshall operate as Constellation Retail - bringing together 100+ years of motoring know-how at 130+ stores (Marshall) with a market-leading digital experience from a much-admired brand (cinch). 

The road ahead for you is clear. Join us and you’ll get a unique opportunity to grow your career across two leading automotive brands that are really going places. Buckle up and enjoy the ride.

Are you passionate about delivering outstanding customer service and creating great customer experiences? We're looking for a Customer Support Executive to join our Derby store and play a key role in supporting customers throughout their car-buying journey.

As the first point of contact across a range of channels including in-store, phone, email, SMS, WhatsApp and digital platforms, you'll help customers find solutions, answer queries, manage appointments and ensure every interaction is simple, seamless and memorable.

• Supporting customers from initial enquiry through to vehicle collection or return.
• Managing appointments, test drives and customer communications.
• Assisting with vehicle, finance and product-related queries.
• Resolving customer concerns with professionalism and empathy.
• Maintaining accurate customer records and administrative processes.Identifying opportunities to drive sales through excellent service.
• Working collaboratively with store teams and wider business functions to deliver a consistent customer experience.
• Supporting store performance targets, customer satisfaction and operational activities.

• Previous experience in a customer-focused role.
• Strong communication and relationship-building skills.
• A proactive, positive approach with excellent problem-solving abilities.
• Great attention to detail and organisational skills.
• Ability to thrive in a fast-paced environment.

Desirable 

• Automotive industry experience.
• Contact centre or telephone-based customer service experience.
• Experience using Zendesk or similar CRM systems.
• Experience driving sales through service.

cinch and Rewards
cinch’s benefits programme sees that our people are supported both in and out of work. That’s what a faff-free life is all about. We offer:

• Competitive salaries and bonuses
• A company pension scheme
• An Employee Assistance Programme
• Access to trained mental health first aiders
• Enhanced maternity, paternity, and adoption leave

And so much more!

cinch and You
In making the most out of a career at cinch you need to be curious, creative, and collaborative. See, we are putting you in the driver’s seat, in control of your career and ready to drive your own development. There’s no bureaucracy, no hierarchy, just an environment with values that bring us together and a purpose that sets us apart. Join us as we continue to accelerate, defy expectations, and revolutionise an entire industry.

Diversity& Inclusion

cinch wants to help all kinds of people in the UK find and buy a car. So it makes good sense to have all kinds of people working with us on the challenge. Conversations and the decisions they lead to are better for featuring different voices. Representation matters.
And doing your job while not being your authentic self is not faff-free. Being free to be the best of who you are as you soar to professional greatness is the kind of business we commit to creating, as one.