Night Manager

Salary/Benefits: Competitive Salary, company benefits and service charge

Contract: Permanent

Hours: Full Time

Hours per week: 42hours

Cheval Collection are currently recruiting a Night Manager to join our Front Office team at our luxury serviced apartments in Cheval Knightsbridge and Cheval Phoenix House.

At Cheval Collection, exceptional hospitality never sleeps.

We're seeking an experienced Night Manager to oversee the overnight operation across our two prestigious properties. Cheval Knightsbridge and Cheval Phoenix House. This is a unique opportunity to lead from the front, ensuring our guests experience the same impeccable service, comfort and attention to detail throughout the night as they do during the day.

Reporting to the Front Office Manager, you'll be the trusted presence behind the scenes, orchestrating a seamless overnight guest journey while maintaining the highest standards of service, safety and operational excellence. From welcoming late arrivals and supporting VIP guests to leading your team through the night audit and ensuring the smooth running of both properties, you'll play a pivotal role in delivering the luxury experience for which Cheval Collection is renowned.

As a natural leader with a passion for hospitality, you'll not only inspire exceptional service but also take ownership of developing and supporting your Night Team consisting of 5 Night Receptionist. Through coaching, mentoring and hands-on training, you'll ensure your team has the confidence, skills and knowledge to consistently deliver outstanding guest experiences. You'll build meaningful relationships with guests, empower your colleagues to perform at their best, and confidently manage everything from guest requests and operational challenges to security and compliance.

Combining warmth, professionalism and commercial awareness, you'll create an environment where guests feel valued, cared for and completely at home, while your team remains engaged, motivated and committed to delivering excellence. If you thrive in a luxury environment and enjoy developing people as much as delighting guests, this is an opportunity to make a genuine impact within one of London's leading luxuries serviced apartment brands.

For those who thrive in a luxury environment and take pride in delivering memorable experiences, this is an opportunity to make a genuine impact within one of London's leading luxuries serviced apartment brands.

We want you to apply for this role, if when it comes to work you.........

• Previous supervisory or management experience within a Front Office or Night Operations environment
• Experience working within a luxury hotel, serviced apartment or hospitality setting
• Strong knowledge of Property Management Systems (PMS) and front office operations
• A natural ability to build strong relationships with guests and deliver exceptional customer service
• Proven experience leading, coaching and developing front office teams
• Experience completing night audits and managing financial procedures
• Excellent communication and problem-solving skills
• Confidence making decisions independently and managing multiple priorities
• Good understanding of Health & Safety, security and emergency procedures
• Flexibility to work overnight shifts and support a multi-property operation

In return we can offer you...

• A competitive salary
• Service charge
• 23.5 days annual leave including public holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• An inclusive and supportive working environment
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Everyone's experience when applying for a job is different, and what matters most to us is that our recruitment process is a positive and accessible experience for everyone. If you would like more information about the role or the recruitment process, or if you need us to make any adjustments, please get in touch with a member of our People and Culture team at cheval.hr@chevalcollection.com.

Helpful to know............
This role is based at Cheval Knightsbridge
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.
A basic disclosure (DBS Check) may be requested in the event of a position being offered.