Casual Receptionist

• Accountability, professionalism and a willingness to go the extra mile

  Essential Experience / Qualifications

• Previous experience in a customer-facing or reception role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• A professional, friendly and confident manner.
• Ability to work effectively as part of a team.
• Reliable, punctual and flexible.
• Availability to work the Women's home fixtures, primarily on Sundays.
• Willingness to work additional evening and weekend fixtures when required.

  Skills & Attributes

• Applicants must have the right to live and work in the UK

What You'll Be Doing

• Provide a professional and welcoming reception service on matchdays.
• Welcome and direct players, officials, guests, supporters and visitors.
• Manage reception and accreditation processes where required.
• Respond to enquiries in a courteous and professional manner.
• Assist with the smooth operation of matchday activities and visitor management.
• Support hospitality operations by welcoming guests and providing hosting duties within hospitality lounges.
• Work collaboratively with colleagues across matchday and hospitality teams.
• Maintain high standards of customer service and presentation at all times.
• Follow all club policies and procedures, including health and safety requirements.

  The successful candidate will be friendly, approachable and organised, with excellent interpersonal skills and a genuine commitment to delivering outstanding customer service. They will be comfortable working in a fast-paced matchday environment and able to remain professional under pressure.

  What We're Looking For

• A team-first mindset and pride in contributing to collective success
• The ability to perform and make sound decisions in a high-pressure sporting environment
• Relentless attention to detail and commitment to elite standards

This position is offered on a zero-hours contract and is ideally suited to someone who can commit to working the Women's home fixtures throughout the season. This typically includes:

• Approximately 13 Women's league home matches per season
• Additional cup fixtures, where applicable
• Matchdays are generally held on Sundays

There may also be opportunities to work across other matchday operations, including hospitality for both the Men's and Women's teams. These duties may include:

• Reception responsibilities on matchdays
• Hosting guests within hospitality lounges during fixtures, including Men's evening matches

We are looking to recruit a professional, welcoming and reliable Casual Matchday Receptionist to support the delivery of our matchday operations, with a primary focus on Women's first-team fixtures.

Working within a fast-paced professional football environment, you will contribute to delivering high standards across the club while helping create an environment where players, staff and supporters can thrive.

• This role may involve evening and weekend work

Job Title: Casual Receptionist

Location: The Valley

Salary: £14.85 per hour

• Strong teamwork and communication
• Ability to work in a fast-paced environment
• High levels of organisation and attention to detail
• A positive and professional approach

  Experience working within elite sport is beneficial but not essential for many roles - what matters most is attitude, commitment and a willingness to contribute to the success of the club.

  Why Join Charlton Athletic?