Receptionist / Administrator

Overview

Believe in People?

The best people have one thing in common.

They care.

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Receptionist / Administrator to join our Dagenham Service. As our Receptionist and Administrator, you'll be the first point of contact for people accessing our service - creating a warm, professional and responsive experience from the moment they call or arrive.

You'll manage appointments, respond to enquiries and keep essential information moving, giving our specialist team the organisation and support they need to help people across Barking and Dagenham live healthier lives.

This is not simply reception. It is connection, coordination and better health-combined.

Where: Dagenham

Contract: Permanent

Hours: 37.5 per week

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

The Receptionist Administrator will have a positive impact on the service, staff and our service users by sitting at the center of the service.

You will

• Welcome people and respond to telephone, email and face-to-face enquiries.
• Coordinate appointments and maintain electronic diaries.
• Record contacts accurately on our case management systems.
• Provide clear information and signpost people to the right support.
• Keep reception areas welcoming, organised and up to date.
• Support feedback, correspondence and wider team administration.

Your work will help ensure every person receives a prompt, respectful and well-organised service.

About You

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills

What we will give to you

• 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us.
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• Several benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities
• Generous Refer-a-Friend Scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

AI can be a really helpful tool when putting together your application, and we're happy for you to use it. However, what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential. We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL SPOT (20) (£26,296.03 - £26,296.03)

ILW / OLW /Fringe

Outer London Weighting (£2,250.61)

Closing Date

20/11/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Dimitra Sampani | dimitra.sampani@cgl.org.uk

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.