Personal Lines Team Leader

• • Competitive salary, reviewed in line with experience and performance.

  • Healthcare cash plan giving you access to everyday health and dental care.

  • Group Life insurance for peace of mind for you and your family.

  • Company pension scheme.

  • Summer office hours, giving employees greater flexibility during the warmer months.

  • Milestone rewards that recognise and celebrate your loyalty and achievements.

  • Company-funded CII professional qualification, so you can build a recognised, lifelong career in insurance at our expense.

  • Employee discounts across a range of our insurance products.

  This role is subject to a six-month probationary period, after which certain benefits become applicable.

Capurro Insurance a leading Gibraltar firm with a heritage stretching back 150 years. From our Gibraltar office, we combine deep local knowledge with direct access to leading insurers in London and the Lloyd's of London market, arranging tailored cover for individuals, families and business.

We're growing, and we're looking for a Personal Lines Team Leader to join us and help clients protect the things that matter most to them.

Lead the Personal Lines team, making sure clients receive suitable cover that is well managed over time. The focus is on leading, developing and supervising the team.

The Team Leader oversees renewals, mid-term adjustments and payments, and owns or co-owns a defined set of controls.

• Team leadership

  • Lead and organise the team, setting priorities and managing workload.

  • Set standards and monitor performance.

  • Coach and develop the team, and support their professional development.

  • Act as the escalation point for complex queries.

  Underwriting and placement

  • Oversee underwriting on behalf of our insurers.

  • Oversee the placement of motor, home, travel and marine cover with insurers.

  Policy administration and claims

  • Review and approve policies before issue.

  • Oversee and prepare the renewal process.

  • Oversee policy changes, cancellations and payments.

  • Support clients with claims, working alongside our in-house claims team.

  Compliance and reporting

  • Make sure client checks and documentation meet regulatory requirements.

  • Oversee complaints handling and regular reporting.

  • Make sure the team delivers good client outcomes in line with Consumer Duty.

  • Monitor processes and controls, and recommend improvements.

If you are interested in the role and would like to apply, please submit a copy of your CV along with covering letter.