Fast Responder (Controller)

Job overview

Prioritise, assign, and monitor of maintenance tasks via a CAFM system.

Querying and investigating job statuses, ensuring effective communication at all times.

Performs work of a routine nature.

Responsible for minor repairs and routine planned maintenance activities on Mechanical, Electrical and Building fabrics as directed by management.
Ensuring compliance with Trust safety standards and procedures.

Taking all safety measures to prevent danger, avoid injury and prevent damage to equipment.

Main duties of the job

1) Handle telephone, email and other maintenance enquiries from departments across the Trust, recording accurate information and identifying any issue that requires urgent escalation
2) Use the CAFM system to receive, log, prioritise and issue reactive maintenance jobs to the appropriate members of the in-house maintenance team.
3) Review returned or incomplete CAFM tasks, reassign them to the appropriate trade, or escalate them to the Hospital Engineers or external contractors as required.
4) Maintain accurate CAFM records, including job priority, location, notes, progress updates, completion details and any follow-on work required.

You must be able to cope with the physical aspects of the job and have an electrical / mechanical aptitude. Must be capable of working with minimum supervision and be of a responsible character, full training will be provided where appropriate.

This post will require the appointee to obtain, within 3 months, the following training requirements (if not already achieved):

a) Safe operation of mechanical drain clearing equipment
b) Safe isolation of hot and cold-water services
c) Competent use of CAFM (Computer Aided Facilities Management) Systems and MICAD
d) Safe local isolation of Air Handling Plant
e) Safe use of ladders and steps
f) Manual Handling
g) Customer Service Skills
h) Diversity within Customer Service Excellence
i) Use of departmental safe systems to work

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Person specification

Qualifications

Essential criteria

• City and Guilds Craft Certificate / NVQ Level II or equivalent or relevant experience

Desirable criteria

• City and Guilds Advanced Craft
• Apprenticeship or other recognised and approved training in Electrical / Mechanical services

Experience

Essential criteria

• Experience of Electrical / Mechanical / plumbing maintenance environment
• Experience of using computer-based systems to record and update work information accurately
• Experience of prioritising, allocating or coordinating tasks in a busy service environment

Desirable criteria

• Experience of working in a similar hands-on environment
• Experience of using a CAFM or electronic job management system in an estates, facilities or maintenance environment
• Experience of coordinating or dispatching work to a mobile or maintenance team
• Relevant post apprenticeship experience
• NHS experience

Knowledge

Essential criteria

• Good all round trade knowledge
• Understanding of work prioritisation and when to escalate urgent, safety-critical or overdue maintenance issue

Desirable criteria

• Good understanding of building services
• Knowledge of reactive maintenance processes in a healthcare or similarly complex environment

Skills

Essential criteria

• Must have good Craft Skills
• Problem solves faulty equipment / services
• Good front of house skills / Customer service
• Can work with minimum supervision
• Must be a team player
• Competent IT, communication and data-entry skills, including email, Microsoft Office
• The ability to use or learn a CAFM system to log, prioritise, allocate, monitor and close jobs accurately

Desirable criteria

• Previous use of MICAD or a similar estates information system

Additional Requirements

Essential criteria

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
• - Ability to work flexibly as operational priorities change and to support coordination of the team throughout the shift

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Applicant Information Pack (PDF, 424.4KB)
• Information for Applicants - Completing your application (PDF, 222.9KB)