Service Manager

Service Manager

We are seeking a driven Service Manager to lead our Service Department, ensuring its efficient, profitable, and customer-focused operation. Reporting to the Head of Business, you will be responsible for overseeing service staff, maintaining customer satisfaction, and driving departmental profitability.

Key Responsibilities

• Lead and manage a team of service supervisory staff, receptionists, foremen, technicians, apprentices, and administrative personnel.
• Ensure the Service Department meets and exceeds budget objectives through effective financial management and KPI monitoring.
• Maximize departmental profitability by driving the sale of labour and associated products to both franchise and non-franchise customers.
• Maintain high standards of customer service, ensuring all vehicles are processed following the Service Core Process.
• Monitor warranty claims, ensuring they are submitted accurately and within the manufacturer's timeframe.
• Coordinate and communicate all service campaigns to relevant staff, ensuring compliance with manufacturer guidelines.
• Oversee parts stock control, conducting regular stock checks, and ensuring profitability on all sold materials.
• Ensure efficient debt collection and accurate invoicing.

Requirements

• Proven experience in a Service Manager or similar leadership role within the automotive industry.
• Strong understanding of service department operations, including profitability, customer satisfaction, and warranty management.
• Excellent leadership and team management skills.
• Proficiency in using service management software (e.g., ELSA Pro) and maintaining campaign records.
• Strong communication skills and customer-focused approach.

• Professional development and training opportunities.
• A supportive and dynamic team environment.

If you are a proactive and results-oriented leader with a passion for customer service and team management, we want to hear from you!