Soft skills
/ Client-centric
/ Interpersonal Savviness
/ Client Relationship Development
/ Adaptability
/ Negotiation
/ Collaboration, being able to work in team
/ Brand Sensitivity
/ Cultural Curiosity and Sensitivity
/ Organized and efficient
/ Detail-oriented with the ability to manage multiple tasks simultaneously
/ Able to work in a fast-paced and target-
oriented environment
Hard skills
/ Selling Techniques
/ Tech Savvy, including familiarity with CRM
systems
/ Knowledge of luxury industry
/ Fluent in English

The role

Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Manchester Boutique specializing in jewelry and watches.

Full time position - Reporting to Store Manager

The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Deliver an Exceptional Selling Experience

/ Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression.

/ Keep client information up-to-date in the company's CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.

/ Address complex clients' complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

/ Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

/ Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.

Prove Knowledge of Policies and Procedures

/ Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

/ Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.