Regional QA Manager

About you:

You'll have a strong working understanding of Conduct & Quality Assurance operations within the insurance market ideally gained within a broking environment
A skill set that includes strong Communication, Leadership, Stakeholder Management, Analytical and IT skills coupled with the ability to influence others

A full driving licence would be beneficial as not all hubs are easily accessible via public transport

Package: £Negotiable + Benefits

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Regional Head of Quality Assurance (Retail Broking) is responsible for driving quality and compliance across all retail operations within their region. This role ensures alignment with the company's overall QA strategy while promoting service excellence and enhancing customer experience.

The position provides leadership to regional QA teams, oversees complaint management, and collaborates with compliance counterparts to maintain governance standards.

• Engage with Regional Leadership: Act as the regional QA leader, report directly to the Regional Director and maintain a dotted line to the Head of QA for national strategic alignment.
• Support Strategic Initiatives: Implement and monitor key focus areas identified at a central level, ensuring successful execution within their region.
• Collaborate with Regional Compliance: Work closely with compliance teams to maintain alignment and strengthen governance frameworks.
• Promote Excellence and Customer Experience: Drive a culture of quality and service excellence, ensuring every customer interaction meets high standards.
• Monitor and Improve Service Quality: Analise complaints and service data to identify trends and implement strategies that improve customer outcomes.
• Complaints and Breach Management: Monitor and report complaints and breaches within the region, ensuring timely resolution and adherence to standards.
• Ensure adherence to company policies, regulatory requirements, and industry standards.
• Prepare and present regional QA performance reports to regional senior leadership and to the head of QA when necessary.

You may be required to carry out additional tasks that are reasonably within the scope of your role and comply with applicable laws and company policies.