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Senior AI Tech Consultant - Telecommunications

On-site in London·Full-time·Added 10 days ago (last checked 4 Oct)

Overview

Job details

  • Full-time

    Per the ad.

Requirements

  • Work on-site in London

    No relocation package mentioned.

  • Have 6+ years of experience

    Senior-level role.

Skills

Requirements

What we're looking for

  • Typically 6-10 years of experience across technology consulting, digital transformation, software development, technology delivery or programme management
  • Prior technology consulting experience solving complex client technology and transformation problems
  • Strong Telecommunications industry knowledge and experience with communications service providers or relevant ecosystems
  • Strong experience in at least two areas: Telco platforms and modernisation; customer and digital experience; cloud and engineering transformation; data, GenAI and agentic transformation; technology operating model and delivery; or technology economics and sourcing
  • Understanding of GenAI and agentic AI applications, including use-case prioritisation, workflow redesign, human-agent interaction, data/platform requirements, responsible AI, adoption and value realisation
  • Ability to identify Telco AI opportunities across customer care, sales, IT, network operations, software delivery and corporate functions
  • Good understanding of key Telco technology domains and how customer, product, order, billing, charging, service, network and digital capabilities interact
  • Awareness of evolving Telco approaches and industry standards, including modular and API-enabled platforms and relevant TM Forum standards
  • Experience assessing legacy technology environments and developing pragmatic transformation options
  • Ability to evaluate technology programmes and vendors from strategic, commercial, technical and delivery perspectives
  • Strong hypothesis-driven problem-solving skills, an 80:20 mindset and the ability to navigate ambiguity
  • Strong business acumen and ability to connect technology and AI investments to customer outcomes, productivity, cost, risk and value
  • Ability to develop clear roadmaps, business cases and executive recommendations and to lead workshops with senior client stakeholders
  • Ability to independently manage a workstream, coordinate multidisciplinary teams and coach junior colleagues
  • Sound professional judgement, intellectual curiosity, integrity and a collaborative, results-oriented style, with excellent English communication skills

Education & certifications

  • A university degree in a STEM-related field or business management; advanced degrees (MBA, MSc) are advantageous

The role

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What you'll do

As a Senior AI Tech Consultant in our Telecommunications practice, you will work with BCG case teams and client leadership on complex technology and transformation challenges. You will own substantial workstreams: structuring problems, developing hypotheses, conducting analysis and translating findings into recommendations for senior stakeholders.

You will help clients prioritise AI value pools, develop business cases and roadmaps, and assess the data, platform, governance, risk and change capabilities required to scale GenAI and agentic solutions responsibly.

You will evaluate technology options and vendor proposals and support decisions balancing value, cost, risk and implementation complexity. Working with architects, engineers, product and AI specialists, you will understand technical implications while staying focused on strategic and transformation questions.

You will support implementation through governance, value tracking, risk management and programme assessment. You will lead client workshops, communicate recommendations, coach junior colleagues and contribute to proposals, client relationships and BCG Platinion's Telco capabilities.

About BCG Platinion

BCG Platinion's presence spans across the globe, with offices in Asia, Europe, and South and North America. We achieve digital excellence for clients with sustained solutions to the most complex and time-sensitive challenge. We guide clients into the future to push the status quo, overcome tech limitations, and enable our clients to go further in their digital journeys than what has ever been possible in the past. At BCG Platinion, we deliver business value through the innovative use of technology at a rapid pace. We roll up our sleeves to transform business, revolutionize approaches, satisfy customers, and change the game through Architecture, Cybersecurity, Digital Transformation, Enterprise Application and Risk functions. We balance vision with a pragmatic path to change transforming strategies into leading-edge tech platforms, at scale.

Telco platforms and modernisation - transforming BSS/OSS and digital estates across customer, product, order, billing, charging, service management and assurance

  • Telco platforms and modernisation - transforming BSS/OSS and digital estates across customer, product, order, billing, charging, service management and assurance

Customer and digital experience - shaping digital channels, CRM, customer care, contact-centre platforms and AI-enabled customer interactions

  • Customer and digital experience - shaping digital channels, CRM, customer care, contact-centre platforms and AI-enabled customer interactions

Cloud, platform and engineering transformation - supporting cloud and platform strategies, DevSecOps, engineering effectiveness and AI-enabled software delivery

  • Cloud, platform and engineering transformation - supporting cloud and platform strategies, DevSecOps, engineering effectiveness and AI-enabled software delivery

GenAI, agentic AI and automation - identifying high-value opportunities across customer care, IT and network operations, redesigning human-agent workflows and moving from pilots to scaled impact

  • GenAI, agentic AI and automation - identifying high-value opportunities across customer care, IT and network operations, redesigning human-agent workflows and moving from pilots to scaled impact

Technology operating model and delivery - improving organisation structures, governance, decision rights and ways of working

  • Technology operating model and delivery - improving organisation structures, governance, decision rights and ways of working

Technology economics, cost and sourcing - supporting cost transformation, vendor strategy, managed services, cloud economics and technology productivity

  • Technology economics, cost and sourcing - supporting cost transformation, vendor strategy, managed services, cloud economics and technology productivity

About Boston Consulting Group

Boston Consulting Group (BCG) is a global management consulting firm that partners with leaders in business and society to deliver transformative impact, helping organizations bridge the gap between ambition and outcomes through strategic clarity, applied AI, and transformative impact at scale.

The firm draws on industry expertise across sectors such as aerospace and defense, automotive, consumer products, education, energy, financial institutions, health care, and industrial goods, and operates specialized units including Inverto, an international supply chain and procurement consultancy, and BrightHouse, a global creative consultancy.

Industry
Management Consulting
Website
bcg.com

In their own words

Additional information

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
BCG is an E - Verify Employer. for more information on E-Verify.

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