Events Manager

To be responsible for maintaining the high standards of the department through the organisation and the smooth day to day running of all conferences and events. To maximise sales, control all costs and develop all team members in order to achieve departmental objectives.

• Support the day to day running of all aspects of the Conference & Events (C&E) department, ensuring that standards are maintained at all times.
• Liaise with event organisers to ensure all details are correct as per function sheet, and where required, attend pre-event meetings.
• Meet with the kitchen team prior to service in respect of timing and quality to ensure food items are served according to the guests requirements.
• Ensure high standards of food and beverage service delivery in accordance with company standards.
• Take ownership for guest queries and complaints, taking appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to the Senior Events Manager or Head of Hospitality Operations.
• Ensure all staff have clear directions and information, ensuring suitable supervision for function set ups, operations, and post function.
• Lead by example, train, develop, motivate, and communicate proactively with all tram members.
• Ensure rooms are cleared the the required standards and set up ready for the next event as per function sheet.
• Ensure all bars, front and back of house areas are maintained in a clean and tidy manner in line with hygiene and H&S legislation.
• To be flexible regarding working hours to handle any unexpected requirements.
• To identify and report any maintenance requirements or potentially hazardous situations.
• To comply with all legal requirements in respect of health and safety and welfare of all members of staff and customers, including attending COSHH training and practising safe working habits.
• BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
• Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club's Data Protection and Confidentiality Policies.
• Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
• Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Head of Hospitality Operations.
• Treat all colleagues as customers ensuring respectful positive outcomes across communications.
• Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
• This post is subject to a DBS disclosure.