Head of Operational Permanent Control

• Broad Operational Risk and Control Management experience and risk awareness
• High attention to detail and a strong commitment to quality control
• Effective stakeholder engagement
• Effective Time Management: Be able to work on multiple assignments and complete high-quality work against strict and competing deadlines, with timely updates to stakeholders
• Effective Communicator with excellent writing, reporting and verbal communication skills
• Personal Conduct: demonstrates the highest levels of ethics, integrity and conduct
• Competent and positive people management skills, leading by example
• Effectively communicates and manages change; solution driven
• A can-do attitude with a strong ability to work on own initiative
• Accountability - takes initiative and is accountable for their role

• Analytical ability, with some knowledge of Tableau/PowerBI reporting tools (or similar) a plus

The main purpose of the OPC (Operational Permanent Control) team locally is to ensure the effective management of the group policies and procedures to maintain and enhance a robust risk and operational control framework with regard to the first line of defence.

The Head of OPC and the OPC team collaborate locally and globally to manage the non-financial Risk and permanent control framework within the Channel Islands. Their activities cover all operational risks listed in the Group risk libraries, which include but are not limited to fraud, outsourcing/shoring, conduct, IT, GDPR, compliance and breach of regulations.

The post holder has line management responsibility for the resources employed within the OPC function.

Key responsibilities, include the effective implementation, stakeholder engagement, management and quality assurance relating to:

• All aspects of Procedure management (implementation, application, cascading)
• Identification, management and cascading of the risks through the Risk and Control Self-Assessment framework, in close collaboration with key stakeholders
• Ensure the control plan is maintained and enhanced, and control results are reviewed and analysed by the management of the location and when relevant by operational teams / relevant stakeholders and that, according to the results, action plans are defined if needed locally.
• Incident managed to include analysis, quality reviews and corrective measures that have to be implemented, jointly with the relevant stakeholders
• Contribute management information, KPIs and reporting to organized committees and meetings
• Lead a high performing OPC team that positively delivers against the department goals and local strategy
• As a manager, ensure full compliance with Conduct policies