General Manager

• Private health and dental insurance
• 33 days annual leave, along with an additional paid day a year 'to start something extraordinary' ✨ and pursue a passion
• A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
• Exclusive access to our coveted Regulars program - yes, that means free coffee, matcha and more! ☕️✨
• Great culture with regular team events

This full-time leadership role requires 40 hours per week across five days. You'll have the autonomy to manage your schedule while ensuring strong store performance. Peak trading days are typically Friday to Sunday, and being available during these times will be key to supporting your teams when it matters most.

You are both a coach and an operator. You build and develop a high-performing team, drive strong commercial performance, and create a culture where your people thrive. You bring clarity and energy to your team by turning strategy into consistent daily execution.

You do this through:

• Running a single store, setting the standard for performance, engagement, and brand excellence.
• Coaching, mentoring, and developing teams, ensuring every store runs with energy and accountability.
• Driving customer engagement and brand loyalty, making Blank Street a go-to spot in every neighborhood.
• Owning P&L performance, using data to make strategic business decisions.

• Set the bar for hospitality and service, ensuring every visit is exceptional.
• Lead NPS improvement initiatives, continuously raising the standard of customer satisfaction.
• Ensure every store reflects the Blank Street brand, from service quality to store design.

• Take full P&L ownership, ensuring stores hit sales, labour, and profitability targets.
• Use data-driven strategies to maximise revenue, improve efficiency, and reduce waste.
• Implement sales-driving initiatives that increase customer spend, repeat visits, and brand loyalty.

• Execute consistently across stores, maintaining efficiency and structure.
• Build a strong compliance culture, ensuring all health, safety, and food standards are met.
• Refine processes to improve workflow, speed of service, and operational performance.

• Lead Blank Street's expansion, overseeing new store openings and scaling operations.
• Work cross-functionally with operations, finance, and people teams to drive innovation and growth.
• Set the pace, inspire teams, and create an environment where people and stores thrive.

This isn't just a General Manager role, it's an opportunity to lead, scale, and build something bigger.