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Technical Project Manager, Value Delivery
Remote, the UK·Full-time·Added 5 days ago (last checked 6 Nov)
Our summary
- Work mode
- Remote, with limits
- Contract
- Full-time
- Languages
- German, French
- Experience
- 5+ years
Skills
Nice to have
Requirements
What we're looking for
- 5+ years leading external, customer facing enterprise software implementations or IT projects for IT operations teams (e.g. NOC, SRE, service desk, infrastructure)
- Experience with ITSM, observability or incident-management tools such as ServiceNow, Splunk, Datadog or Dynatrace
- Ownership of project timelines, deliverables, budget and resources, including risk identification and mitigation
- Experience building relationships with senior stakeholders, including C-suite executives and technical leads, and communicating complex project status to them
- Ability to travel up to 10% for key project milestones
Nice to have
- Fluent German or French (written and spoken)
- Experience implementing AIOps or event-correlation platforms (e.g. Moogsoft, ServiceNow ITOM, BigPanda)
- Professional services or implementation experience at an ITOps, observability or ITSM software company
Pay & benefits
What you'll get
- Remote-first environment
- Generous annual leave where you accrue roughly 25 days per calendar year plus UK bank holidays
- Comprehensive health benefits where BigPanda covers your premiums for private medical insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
Please note that visa sponsorship is not available for this position.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward.
If you need any reasonable adjustments during the application process, please contact us at peoplequestions@bigpanda.io.
The role
BigPanda is seeking an experienced Technical Project Manager to join our Professional Services team in EMEA. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda's suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.
Technical Project Managers lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. As a trusted consultant, you will lead complex multi-product programs across our enterprise customers, shape customer decisions, define and track measurable business value, and be a clear communicator across English and German-speaking customers.
This is a customer-facing role on a software vendor's Professional Services team. You'll lead implementations of BigPanda for external enterprise customers. It's not an internal IT or PMO role. The people who thrive here have typically delivered ServiceNow, Splunk, Datadog, Dynatrace, PagerDuty or similar platforms for customers, either on a vendor's services team or at an implementation partner.
What you'll do
- Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
- Act as a trusted consultant and senior advisor to executive stakeholders, shaping operating-model decisions and securing executive sponsorship for change
- Manage large, complex programs that span multiple BigPanda products (multi-SKU deployments) and multiple customer business units
- Define, deliver, and track measurable customer value (business outcomes, ROI, value-realization plans) across the lifetime of the account
- Partner with the Solutions Architect and the Solutions Engineer to ensure that the BigPanda solution is able to meet our client's business goals in addition to their technical requirements
- Champion customer success stories and outcomes that validate BigPanda's business value.
- Develop and maintain technical and product proficiency in the BigPanda product, including its AI capabilities (AI Detection and Response, AI Incident Assistant, AI Incident Prevention)
About BigPanda
- Industry
- Enterprise Software
In their own words
About the company & team
Location requirements: Remote, UK-based
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That's why the world's most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
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