Assistant Store Manager

Assistant Store Manager

Location: Sheen TW9 4LN

This is a varied, customer-focused position where you'll help people during important life moments such as moving home, renovating, travelling or needing extra space. You`ll be working closely with the Store Manager to help drive success of store performance and your teams development.  

This is not a warehouse role. Click the below links to find out more. 

Working at Big Yellow Self Storage: a job like no other

You'll spend most of your time helping customers, finding solutions and ensuring the store runs smoothly.

• Leading from the front with your team
• Encourage a positive and flexible approach to daily management of the store/team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure a strong pipeline of talent
• Ownership of store financial contribution in order to drive sales and control costs 
• Providing friendly, professional customer service in person, by phone and email
• Understanding customer requirements and recommending suitable storage solutions
• Building positive relationships with customers and your team
• Supporting the day-to-day running of the store
• Working closely with colleagues to create a positive team environment
• Take responsibility for all aspects of store operations in the Store Managers absence

• 40 hours per week
• Any 5 days from 7
• Fair and advanced rota planning
• You won't be expected to work every weekend
• Predictable schedules to help you plan personal commitments
• 8:15am – 4:45pm, or
• 9:15am – 5:45pm
• 8:45am – 5:45pm
• 9:45am – 4:15pm

• Competitive annual salary

We understand that having time for life outside work matters.

No storage industry experience? No problem.

From your first day, you'll receive:

• A comprehensive induction programme
• Ongoing coaching and mentoring
• Support from a dedicated Learning & Development specialist
• Access to e-learning and classroom-based training
• Clear career progression opportunities
• Guidance from an experienced management team

Whether you're looking to build new skills or develop a long-term career, we'll support your growth.

Some light physical activity is involved, such as moving equipment and carrying out store checks. Full training and equipment are provided.

We're looking for someone who:

• Is proactive, takes initiative and enjoys working closely with others to deliver strong results
• Enjoys helping people and providing excellent customer service
• Is confident communicating face-to-face, over the phone and by email
• Likes working as part of a team
• Can stay organised and manage multiple tasks
• Has a positive, can-do attitude
• Is comfortable using computer systems
• Takes pride in maintaining high standards

Ask yourself:

• Do you enjoy talking to customers and finding solutions to their needs?
• Are you looking for a role with predictable hours and genuine work-life balance?
• Would you like clear opportunities for training and career progression?
• Do you enjoy working in a supportive team environment?
• Are you motivated by bonuses and rewards for success?
• Do you want a role that combines customer service with variety and responsibility?

If so, we'd love to hear from you.

Want to find out more about working at Big Yellow? Click the link below to explore our frequently asked questions, including what you can expect during the recruitment process.

FAQs :: Big Yellow Group