Restaurant Supervisor

The first chapter in our story, the original Big Easy restaurant is located on London's fashionable King's Road. Inspired by Southern States Gulf coast crab shacks and Bar.B.Q culture, it's a melting pot of live music, home-style cooking and - now - fresh East Coast lobster. A vibrant local favourite and home-from-home for our American guests.

A BIG EASY restaurant supervisor is responsible for assisting the GM and team with the daily operations of the restaurant to ensure a smooth and efficient workflow. Their primary role is to manage and coordinate the staff, maintain excellent customer service, and ensure that all operational and safety standards are met. Some of the key responsibilities of a restaurant supervisor may include:

1. They are responsible for assigning shift assignments, assigning tasks, and providing guidance and support to the entire team.

2. Customer Service: Ensuring exceptional customer service by addressing any customer concerns or complaints, monitoring service quality, and maintaining a welcoming and friendly atmosphere. Motivate the team to always deliver excellent customer service.

3. Operations Management: Overseeing restaurant operations, including opening, and closing procedures, inventory management, ensuring food safety and hygiene standards are met, and monitoring equipment maintenance.

4. Financial Management: This may include monitoring sales, controlling labour costs, and minimizing food waste.

5. Compliance: Ensuring compliance with health and safety regulations, food handling guidelines, and licensing requirements. Restaurant supervisors may also be responsible for maintaining accurate records and documentation.

6. Training and Development: Leading daily briefings to ensure alignment to create memorable guest experiences. Overseeing trial shifts, holding the team accountable to the BIG EASY Standards.

7. Problem Solving: Handling any issues or conflicts that may arise, such as customer complaints, staffing challenges, or operational disruptions, and finding effective solutions in a timely manner.

In summary, a BIG EASY Restaurant Supervisor plays a crucial role in managing the day-to-day operations of a restaurant, ensuring excellent customer service, and maintaining a well-functioning and profitable establishment.

About us...

Full time

Responsible for

• Delivering exceptional service

Must have attributes

• Service focused

• Business aware

• Driven to deliver

• Collaborative

• Personally credible

• Curious

• Decisive thinker

• Skilled influencer

• Courage to challenge

• Role model

The usual stuff

Job descriptions are great for outlining the key parts of your role but will never be considered an exhaustive list of duties, responsibilities, qualifications and skills associated with your role. You may be required to do other duties by supporting projects, initiatives and duties that may broaden your experiences and develop greater awareness of the business and our customers. In our opinion, that is what makes hospitality such an interesting and diverse industry to work in!