Sales Supervisor

Job Purpose

Adams Foodservice is looking for an experienced, hands-on Telesales Supervisor to oversee the daily telesales operation. The role is responsible for supervising operators, allocating and monitoring customer ring lists, maintaining order accuracy and ensuring customer delivery orders are submitted on time.

Key Responsibilities

Team Supervision & Management

• Supervise telesales operators, allocate daily ring lists and manage workloads.
• Monitor call activity, productivity, order accuracy and individual performance.
• Coach and support team members, assist with training and address performance concerns.
• Monitor attendance, punctuality and adherence to working schedules.
• Support the Head of SOP Team with daily departmental operations.

Customer Orders & Ring List Management

• Ensure all allocated customers are contacted and orders are processed before deadlines.
• Check order accuracy and ensure follow-up with customers who have not placed their usual orders.
• Assist with customer queries about products, pricing and availability.
• Handle escalated complaints and take calls or process orders directly during busy periods.
• Ensure customer records and ordering information remain accurate.

Operational Coordination & Reporting

• Liaise with warehouse, transport, supply chain and other teams to resolve order-related issues.
• Communicate delivery changes, stock updates and operational instructions to the team.
• Identify and escalate risks to order deadlines and customer service.
• Report ring list completion, call activity, team performance and recurring issues to Rakesh Kumar.
• Maintain company procedures and support departmental service targets.

Skills & Experience

• Previous telesales experience is essential, including outbound telephone sales or telephone-based order processing.
• Previous supervisory or team leadership experience is essential, preferably in telesales or a contact centre.
• Foodservice experience is not required; applicants from other sectors are welcome.
• Strong people management, coaching, communication and organisational skills.
• Ability to manage targets, resolve issues, maintain accuracy and work under pressure.
• Good computer skills and experience with customer management or ordering systems.
• Willingness to take a hands-on role supporting operators and customers.

Key Performance Expectations

• Completion of customer ring lists and achievement of daily call targets.
• Accurate and timely customer order processing.
• Effective coaching, productivity monitoring and team development.
• Strong customer service, retention and operational coordination.

Reporting & Working Pattern

Reports directly to Rakesh Kumar, Head of SOP Team, and supervises the day-to-day work of telesales operators. This is a 37.5-hour, five-day role working Sunday to Thursday, with Friday and Saturday off.