Client Service Technician

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester

Job Ref: 205578

About the role

Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Client Service Technician to join our Gloucester office.

As a Client Service Technician you will contribute to defined service delivery providing a professional, prompt and knowledgeable level of customer service and associated administration to EPSL's Funeral Director business partners and their customers.

Why join us?

Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Take ownership of own workload and engage in proactive workflow management in your team, to maintain SLAs

• Support the wider team with day-to-day administration and call handling, ensuring delivery of excellent customer service

• Liaise professionally with funeral directing partners and third-party suppliers as required

• Keep accurate and timely records using the Company's back-office administration systems

• Build and maintain effective internal relationships within EPSL and the wider Group to deliver exceptional customer service, providing technical support to colleagues regarding business processes.

• Specialise in one/more of the areas below providing the necessary technical knowledge and expertise in that area: Call Handling, General Administration, Claims or New Business.

What you'll need to have

• Excellent and confident telephone manner

• Excellent written communication and numeracy skills

• Experience of Microsoft packages e.g. Word and Excel

• Proven organisational skills

• Flexible attitude and approach and excellent team player

• Maths GCSE level grade C/equivalent or above

What we offer

• A competitive salary - let's discuss it

• Group Personal Pension - up to 12% employer contribution

• Generous annual bonus scheme: on-target bonus between 6% and 24%

• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme

• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

• £200 annual personal grant to a charity of your choice

• Encouraged to take at least one volunteering day per year

• Employee Assistance Programme

• Full study support to gain professional qualifications

• Access to virtual GP

• Enhanced maternity and paternity pay

About us

Ecclesiastical Planning Services (EPS) work with a UK-wide network of funeral directors to provide pre-paid funeral plans. Our business is based on trust, so we focus on personal service, offering guidance and support to funeral directors and families when they need it most.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size.

We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change's UK Guides to Company Giving 2017-26