Welcome Hut Host

Our Welcome Hut is the gate house at the entrance to the Estate and the first point of contact for everyone arriving at Beaverbrook, so first impressions really do matter.

As a Welcome Hut Host, you'll be the face our members and guests see as they arrive at the Estate. You'll set the tone for their visit, welcoming people with warmth and confidence and making sure they feel expected, valued and well looked after.

This is a highly visible position and an important part of the Beaverbrook experience. You'll help ensure the privacy and smooth running of the Estate, while making sure every arrival receives a warm and professional welcome. We'll trust you to take responsibility for our Welcome Hut, use your judgement and represent Beaverbrook with pride.

What you'll be doing

• Welcoming members, guests, and visitors warmly and confidently, creating an excellent first impression from the moment they arrive.
• Taking the name and details of each arrival and confirming they are expected or authorised to enter the Estate.
• Using the radio to announce arrivals to the wider Estate team, ensuring the right people know who has arrived and where they are heading.
• Directing guests to the correct area of the Estate, whether that's Reception, The Village, the Spa, restaurants, Golf, or another destination.
• Welcoming and assisting a wide range of visitors, including contractors, maintenance teams, interview candidates, and new colleagues.
• Being aware of who is arriving and ensuring access is handled with discretion and good judgement.
• Taking pride in your appearance and wearing your Beaverbrook uniform immaculately and with pride.
• Keeping our Welcome Hut and surrounding area neat, tidy and beautifully presented.
• Handling unexpected situations calmly and knowing when to contact the wider Estate team for support.
• Taking responsibility for our Welcome Hut throughout your shift and working closely with the wider team to ensure arrivals run smoothly.

Who you are

You'll be warm, welcoming, and naturally confident around people, with the maturity and presence to make a strong first impression. You'll enjoy meeting people from all walks of life and understand that a genuine welcome can set the tone for an entire visit.

You'll take real pride in your appearance and presentation. As one of the most visible members of the Beaverbrook team, you'll wear your uniform smartly and with pride and understand the importance of looking polished and professional throughout your shift.

You'll be self-motivated, reliable, and disciplined, with the confidence to work independently, use your initiative and know when to involve the wider team.

You'll have good judgement and discretion, with an awareness of the importance of guest privacy and the smooth running of the Estate. You'll be calm under pressure, able to handle unexpected situations sensibly and always maintain a professional and welcoming manner.

Previous experience in hospitality, hotels, front-of-house, concierge, security, or another guest-facing role would be helpful, but we are equally interested in your personality, attitude, and approach. Most importantly, you'll take pride in representing Beaverbrook and enjoy being part of a team that cares about the experience we create for our guests.

Working at Beaverbrook

We are open to both full-time and part-time applications for the right person.

You'll work a mixture of weekday, evening, weekend, and Bank Holiday shifts. Flexibility and availability across these times is essential.

Salary and benefits

Salary - Competitive salary, plus tronc

As a member of the Beaverbrook team, you'll receive:

• Full training and ongoing personal development
• Recognised qualifications and development opportunities
• 28 days' annual leave including Bank Holidays, rising by 1 day each year for 5 years
• Discounted rates on Food & Beverage
• Discounts on retail, gym memberships, cinema tickets and more through our Hospitality Rewards App
• Pension
• Life Insurance
• Sick Pay
• Long Service Awards
• Up to £600 through our recommend a friend scheme
• Uniform
• Free parking