Head of Design

Salary: Competitive + Car Allowance + Bonus + Healthcare Cover!

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Onsite parking
• Company Pension Scheme
• Cycle to work scheme
• An Employee Assistance Programme
• Enhanced maternity, paternity, and adoption leave
• Access to trained Mental Health First Aiders
• Access to BCA Rewards which provides online and store discounts with a range of retailers

And so much more...

Job Title: Head of Design

At BCA, we're altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing business, the backbone of the UK's automotive supply chain, and the best place to build the career you want.

We're looking for a visionary Head of Design to lead our product design function, providing strategic direction and drive operational efficiency. Your leadership will help shape our long-term strategy, ensuring that we have the right talent, processes and culture to succeed, while ensuring we deliver on our immediate commitments.

You'll be responsible for developing a high-performing, user-centred design culture that directly supports our commercial goals. You'll embed structured design processes, evolve our design system, advocate for accessibility, and ensure we deliver exceptional experiences that drive conversion, loyalty, and support internal users.

You'll also work closely with senior leadership, product management, engineering, and marketing, to ensure design is a true strategic partner in BCA's growth.

• Manage, mentor, and develop a team of UX designers, setting clear objectives, progression paths, and growth opportunities.
• Build a collaborative, inclusive team culture where ideas can thrive.
• Provide ongoing feedback, coaching, and support to help your team do their best work.
  

  Design strategy and operations

• Establish, document, and continuously improve design processes, ceremonies, and best practices.
• Align design activities with BCA's wider business strategy and commercial goals.
• Prioritise and balance design workload to deliver against key initiatives.

  Design quality

• Own and evolve our design system in collaboration with Engineering and Product to ensure a consistent, high-quality experience at scale.
• Champion strong design standards, including usability, accessibility, and brand alignment.
• Drive adoption of the design system across teams, ensuring efficient and effective delivery.

  Collaboration and influence

• Lead the strategic and iterative improvement of digital products and services based on user insights and data.
• Ensure accessibility is embedded in everything we design and build
• Champion the role of research and evidence in shaping design decisions
• Facilitate workshops, discovery sessions, and playback of insights to ensure alignment and shared understanding

  Culture and community

• Contribute to and grow a thriving UX and design culture at BCA's
• Encourage open-mindedness, curiosity, and continuous learning
• Promote diversity and inclusion within the team and in the experiences we design

  
  Knowledge and Experience Required:

  Team leadership

• Significant experience in UX design leadership roles, ideally in complex organisations.
• Proven ability to lead, mentor, and develop designers with a focus on growth, quality, and collaboration.
• Strong generalist design expertise with depth in user-centred design processes, service design thinking, and systems design.
• Experience establishing and evolving design systems.
• Expertise in facilitating workshops, discovery, and cross-functional alignment.
• Excellent storytelling and communication skills - you can present clear, compelling narratives to a range of stakeholders.
• Commitment to accessibility and designing for all users.
• Ability to balance user needs with commercial objectives, making pragmatic, data-informed decisions.
• Comfortable working in agile, multidisciplinary teams.

Location: Hybrid working, home & travel to UK locations

Working Hours: Monday - Friday, 40 hours

Job Status: Permanent