Customer Relationship Manager

Salary

£35,000 - £45,000 (DOE) + car/car allowance + annual bonus

About The Role

Job Title: Customer Relationship Manager
Salary: £35,000 - £45,000 (DOE) + car/car allowance + annual bonus
Location: BCA Thurleigh (with regular travel to Corby and customer sites)
Working Hours: Monday to Friday 8am-5pm
Type of Employment: Permanent

Main purpose of the role

We are looking for a motivated and commercially focused Customer Relationship Manager to join BCA Fleet Solutions, supporting our two major global brands. Acting as the key point of contact, you will build strong customer relationships, drive service excellence, and ensure outstanding account performance.

Working closely with teams across Operations, Commercial, Logistics and Customer Services, you will manage customer expectations, resolve challenges, identify improvement opportunities and help strengthen long-term partnerships.

This is a highly visible role offering the opportunity to make a real impact on customer satisfaction, service delivery and business growth, with regular travel to customer locations and BCA sites.

Key Responsibilities

• Manage and develop relationships with key customer accounts.
• Act as the primary contact for customer queries, performance and service delivery.
• Lead customer review meetings and provide performance updates.
• Monitor KPIs, contractual commitments and service levels.
• Drive continuous improvement initiatives and enhance customer experience.
• Manage escalations and service challenges effectively.
• Collaborate with internal stakeholders to deliver outstanding customer outcomes.
• Identify opportunities to strengthen partnerships and support growth.

Skills and Experience Required

• Experience in customer, account or relationship management.
• Strong communication, negotiation and stakeholder management skills.
• Commercial awareness and a results-driven approach.
• Ability to manage multiple priorities in a fast-paced environment.
• Confident using Microsoft Office and business systems.
• Full UK Driving Licence essential.
• Automotive industry experience would be advantageous.

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

• Car or car allowance
• Annual bonus
• Company pension scheme
• Enhanced family leave policies
• Employee Assistance Programme
• Mental Health First Aiders
• Cycle to Work Scheme
• Free onsite parking
• BCA Rewards employee discount platform
• Development and career progression opportunities
• And so much more...

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.
As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.