Cosmetic Technical Admin Advisor

Salary: £31,500 per annum

We are looking for a proactive and detail-oriented Cosmetic Technical Admin Advisor to join our Customer Service team. This role plays a key part in managing the administrative journey of cosmetic vehicle repairs, from quote acceptance through to repair completion. Working closely with customers, insurers, workshop teams and key stakeholders, you will ensure repairs are progressed efficiently, approvals are obtained promptly, and vehicle downtime is kept to a minimum.

• Review vehicle inspections, images and reports to identify cosmetic damage and repair requirements.
• Prepare and manage repair estimates using industry-standard estimating systems and internal platforms.
• Recommend appropriate cosmetic repair methods in line with manufacturer and industry standards.
• Create and maintain accurate job cards, repair instructions and workshop documentation.
• Liaise with customers, insurers and internal teams to obtain repair approvals and authorisations.
• Provide regular updates on repair progress, timescales and any delays.
• Carry out cosmetic vehicle inspections, identifying damage and missing parts.
• Maintain accurate records across all internal systems and ensure real-time status updates.
• Support efficient workshop scheduling to reduce vehicle lead times and maximise turnaround.
• Ensure all work is completed in line with health and safety requirements.
• Participate in team briefings and communicate key updates to management.

Location: BCA Thurleigh

Working Hours: Monday to Friday 8:30-17:00

Type of Employment: Permanent

Job Title: Cosmetic Technical Admin Advisor

• Previous experience within an automotive refurbishment, bodyshop, fleet or defleet environment.
• Experience as a Service Advisor, Bodyshop Administrator, Junior Estimator or similar role is highly desirable.
• Good understanding of SMART repair processes, paint repairs, PDR and alloy wheel refurbishment.
• Experience using estimating systems such as Audatex or similar platforms.
• Strong administrative and organisational skills with excellent attention to detail.
• Confident communicator with the ability to explain technical information clearly to customers and stakeholders.
• Able to manage multiple priorities in a fast-paced, target-driven environment.
• Positive, proactive approach with a strong customer focus and "can-do" attitude.
• Full UK Driving Licence held for a minimum of two years.
• Flexible approach to support business needs during busy periods.