Auction Assistant

Job Title: Auction Assistant

Salary: £13.31 per hour

Location: BCA Chelmsford

Working Hours: Monday to Friday 8.30am-5.30pm

Type of Employment: Permanent

Join the UK's largest B2B used vehicle service

At BCA, we're altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We're Europe's largest vehicle remarketing company, the backbone of the UK's automotive supply chain, the best place to build the career you want.

Now, this is where you fit in...

We're looking for down-to-earth people, with bags of energy, ready to make their mark on the automotive industry. Our Site Operations and Driving teams play a vital role across our business. Here you can build on your knowledge and find your specialty at one of our sites or on the road - the opportunities are endless.

Main purpose of the role

Provide exceptional service to all customers and clients by managing the end-to-end buyer registration process, handling customer enquiries efficiently, and completing all administrative tasks with a high level of accuracy.

Roles and Responsibilities

• Act as first point of contact for complaints, escalating where necessary, maintaining logs, and driving continuous improvement
• Manage the end-to-end buyer registration process, ensuring full capture of physical sale attendees
• Handle all customer and vendor enquiries promptly via counter and phone
• Deliver accurate administrative support, including sale day preparation (catalogues, rostrum setup, documentation checks)
• Process payments, manage provisional bids, reconcile the payment drawer daily, and complete post-sale processes
• Handle DVLA, legal requests, and vehicle fines
• Oversee invoicing (including delivery) in collaboration with internal teams
• Work with the Vendor Support Team Lead and Accounts Assistant to support effective debt control

  Skills, experience and attributes

• Full UK driving license
• Thrives in a fast-paced, complex operational environment
• Strong communication and interpersonal skills
• Delivers high-quality work to tight deadlines
• Proven ability to provide excellent customer service individually and within a team
• Strong organisational, prioritisation, and multitasking skills
• Competent in Microsoft Office and general IT systems
• Demonstrates integrity, honesty, and reliability
• Self-motivated, disciplined, and results-focused
• Well organised and adaptable, embracing change and innovation
• Consistently delivers for customers with a conscientious approach

We've put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes:

Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
And so much more...

BCA Academy

Our business is growing and evolving at a significant rate and we need to ensure we have the right people with the right skills in order to maintain its success. We need to build our own talent now for the future. It is for this reason we have our own IMI approved training academy. The BCA Academy is there to support your technical training needs.

As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.