Customer Experience Officer

• Experienced in excellent Customer Service provision
• Experienced in the investigation of customer feedback and complaints
• Experienced in multi-channel responses to customer feedback, including social media, googles reviews, letter writing and informal communication methods
• Experience of case management and the ability to deal with sensitive and controversial issues in a professional manner.
• Experienced in working in partnership with colleagues and external stakeholders at an operational level to resolve complex issues.
• Experienced in introducing or recommending new or improved services and able to seek improved ways of working
• Previous experience working in the housing sector would be advantageous.

Salary Range Grade 4 - £29,542 - £32,046

Are you experienced in the investigation of customer complaints and are passionate about making a real difference?

Bassetlaw District Council own and manage around 6,600 homes in North Nottinghamshire.

We are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country. We currently have an exciting opportunity available within our established Customer Experience Team and are looking for an experienced complaint professional to join the team to provide maternity cover.

The Customer Experience Team effectively manages an increasing number of complaints within the Complaint Handling Code. We are looking for someone that will fit into the team which specialises in investigation, liaising with customers throughout the complaint process.

This role is key in driving and enhancing our customer/people centric culture, ensuring that customers are heard, understood, and receive an outstanding end to end customer journey that ensures we deliver our corporate strategy, live our values, and provide good effective customer experiences.