Director - Commercial Excellence

Axtria is looking for exceptional talent to join our rapidly growing global teams. People are our biggest perk, and our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. We want our legacy to be the leaders we produce for the industry. Will you be next?

• Based in London (EC2Y 5AS), Zurich (8001), or Frankfurt (60306) - hybrid working model with regular presence in client offices and Axtria EU hubs.
• Travel to client sites and conferences across Europe.
• Competitive compensation and benefits package commensurate with experience, including performance-based incentives.
• The exact nature of duties as well as the compensation package will be commensurate with experience and market standards for the respective location.

Axtria is a global provider of cloud software and data analytics solutions to the Life Sciences industry. We help Life Sciences companies transform their product commercialization journeys to drive sustainable sales growth and improve healthcare outcomes for patients. We recognize that our work impacts millions of lives, and we are deeply committed to making that impact meaningful.

Founded in 2010, Axtria's competitive advantage has been rooted in technology innovation. We continue to stay ahead of the market with platforms powered by Agentic AI, Generative AI, and Machine Learning. Our cloud-based platforms-Axtria SalesIQ™, Axtria DataMax™, and Axtria MarketingIQ™-enable customers to efficiently manage data, apply advanced analytics, and drive insight-led sales and marketing planning while managing end-to-end commercial operations.

Axtria is seeking exceptional talent to join our rapidly growing Commercial Excellence practice in Europe. We are hiring across a range of seniority levels - Director, Senior Director, and Principal - and will calibrate the title, scope, and compensation to match the right candidate's experience and track record. As a senior leader in this practice, you will drive client delivery, business development, and team growth across EU Life Sciences commercial excellence organizations, working in close partnership with Axtria's global teams in the US and India.

Lead and deliver consultative client engagements across Life Sciences commercial excellence, including:

• Sales operations
• CRM strategy and implementation
• Field force design and deployment
• Incentive compensation design and administration
• Customer dynamic targeting and call planning
• Alignment design
• Ad-hoc analytics and field intelligence
• Advise clients on sales operations strategy, including CRM design, optimization, and adoption across commercial teams
• Lead CRM-related workstreams covering implementation, data governance, reporting frameworks, and integration with commercial analytics platforms
• Support clients in aligning CRM capabilities with broader commercial excellence objectives such as targeting, segmentation, and performance tracking.
• Partner closely with clients to understand business objectives and leverage data, analytics, and technology to design and implement impactful solutions.
• Develop and deliver executive-level presentations and recommendations that address client challenges and identify opportunities for expanded engagements.
• Work hands-on with client business stakeholders with minimal oversight across EU geographies.
• Support the design, configuration, communication, and implementation of Axtria SalesIQ™ programs.
• Collaborate effectively with globally distributed teams across the EU, US, and India to ensure timely delivery of high-quality client deliverables, leveraging Axtria's follow-the-sun delivery model.
• Translate complex business problems into clear requirements and actionable solutions across consulting and on-site engagements.
• Manage multiple concurrent projects while maintaining exceptional client satisfaction and adherence to delivery timelines.
• Drive business development efforts across key EU markets, identifying and pursuing new client opportunities in Life Sciences.
• Build and maintain strong relationships with senior stakeholders at pharmaceutical, biotech, and medtech companies across Europe.
• Lead proposal development, RFP responses, and solution pitches in collaboration with internal practice leads.
• Identify opportunities to expand existing client engagements and cross-sell Axtria's platform and analytics capabilities.
• Represent Axtria at EU industry conferences, forums, and client events to build brand presence and thought leadership.

• 10-15 years of experience in Life Sciences commercial analytics, with a background in consulting, analytics services, or technology services firms strongly preferred. Candidates with a blend of services and industry experience are welcome; pure pharma/industry-side backgrounds without consulting or client-facing services experience are not the target profile. Core experience should include:
• Incentive compensation design and administration
• Field force design and deployment
• Sales operations and CRM strategy (e.g., Veeva, Salesforce)
• Business development and client relationship management
• Sales force effectiveness
• Strong understanding of sales operations processes and CRM platforms used in Life Sciences commercial organizations.
• Demonstrated experience in business development-originating, qualifying, and closing consulting engagements with EU Life Sciences clients.
• Bachelor's or Master's degree in Business, Engineering, or a related discipline such as Business Technology, Information Management, Business Analytics, Operations Management, or an MBA.
• Comfort with AI-driven analytics tools and digital commercial platforms (e.g., Veeva CRM, Veeva Vault, Salesforce, or comparable SFA/CRM ecosystems); familiarity with Agentic AI or GenAI applications in a Life Sciences commercial context is a strong plus.
• Working knowledge of EU data regulations, including GDPR, and their implications for commercial data governance and CRM practices in Life Sciences.
• Strong communication skills with the ability to clearly articulate analytical insights to both technical and non-technical audiences.
• Proven ability to manage priorities and deliver across multiple parallel workstreams.
• High motivation to work and learn in a fast-paced, entrepreneurial environment with a global delivery model spanning EU, US, and India.
• Fluency in English required; additional European languages (German, French, Italian) are a plus.