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Senior Claims Adjuster - Financial Lines

Hybrid in London·Full-time·Added 5 days ago (last checked 7 Oct)

Aviva

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Overview

Job details

Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Be near London for hybrid days
No relocation package mentioned.
Have senior-level experience
Senior-level role.

Benefits

29 days holiday + bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.

Skills

Pay & benefits

What you'll get

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Bonus opportunity - 10% of annual salary, (actual amount depends on your performance and Aviva's.)
Generous pension scheme e.g. if you put in 8%, Aviva adds 14%
29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
Aviva-funded Private Medical Benefit to help you get expert support when you need it
Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carer's leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

The role

In this role you would be a key member of the Financial Lines claims team. You would be responsible for managing a wide range of complex and high value Financial Institutions, D&O, Crime and M&A claims as part of a wider team of market professionals.

This role strengthens how we handle technical claims and ensures our guidance stays accurate, clear and aligned with regulation. It focuses on improving processes, sharing expertise and supporting colleagues to deliver fair, consistent and expert outcomes.

Insight plays a big part, helping us understand trends, refine our approach and improve the customer experience. You'll work closely with teams across Aviva, as well as suppliers and reinsurers, to reduce risk and maintain strong claims performance. At its core, this role helps protect our customers' interests and supports the continued development of the Claims function.

This is a great job for someone who

Enjoys shaping how claims are handled, influencing best practice, and supporting colleagues to deliver great outcomes. It suits someone who's confident working with technical detail, collaborating across teams and guiding others through complex claims. If you like improving processes, spotting opportunities and helping teams grow their capability, this role will feel like a natural fit.

Skills and experience we're looking for

Strong technical claims knowledge, with the ability to interpret regulation and turn it into practical guidance.
Experience influencing stakeholders across internal teams and external partners, without needing direct line management.
Ability to use insight and data to identify improvements and strengthen claims outcomes.
Confident decision‑maker with a collaborative approach to change, improvement and technical development.
Familiarity with claims operations, trends or process enhancements that help shape future ways of working.

Hiring process

4 steps2 interviewsa task to do

We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.

Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
There may be more than one stage to the interview part of the process; candidates are told in advance.

About Aviva

Industry: Insurance and financial services
Website: aviva.com

In their own words

Additional information

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email marcus.bragg1@aviva.com

All open roles at Aviva