Complex Loss Handler
AvivaNew
Complex Loss Handler
Up to £45k a yearHybrid in ManchesterCycle to work
UK jobs. Bigger possibilities.
136,000+ live jobsOverview
Job details
£34,000 - £38,000 a year
Gross, as stated in the ad.
About £2,330 - £2,570 a month after tax.
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Be near Bristol for hybrid days
No relocation package mentioned.
Benefits
29 days holiday + bank holidays
Paid annual leave, per the ad.
Cycle to work scheme
Commuter benefits named in the ad.
Skills
Pay & benefits
What you'll get
Salary: £34,000 - £38,000 (depending on level of experience)
Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. One of the ways we live up to that promise is by investing in you.
- Starting salary between £34,000 and £38,000 (depending on level of experience)
- Bonus opportunity - 8% of annual salary (depending on performance)
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan
- Supportive policies including parental and carer's leave
- Flexible benefits including sustainability options such as cycle to work
- 3 paid volunteering days per year
- A range of wellbeing support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
The role
This role exists to assess and manage Group Income Protection and Individual Income Protection claims, ensuring fair and timely outcomes for our customers.
What you'll do
We're here to help people through difficult times, and your decisions will directly impact their wellbeing. You'll work closely with key stakeholders to gather relevant evidence and communicate outcomes clearly and empathetically. Your insight will also help us continuously improve how we support our customers and manage claims effectively.
How you'll work
This role can be based in any of these locations : - Bristol, Eastleigh York, Norwich or Perth
description
This is a great job for someone who...
...has experience in assessing Group Income Protection and/or Individual Income Protection claims and is passionate about supporting people when they need it most.
You'll thrive in this role if you enjoy making fair, timely decisions and want to be part of a collaborative, customer-focused team.
If you're ready for a new challenge in a role that truly makes a difference, we'd love to hear from you.
Skills and experience we're looking for
- Proven experience assessing Group Income Protection and/or Individual Income Protection claims
- Strong decision-making skills with the ability to balance customer outcomes and risk
- Confidence in interpreting medical, financial, and occupational information relevant to IP claims
- Excellent communication skills - written and verbal - with a customer-first mindset
- Ability to build effective relationships with intermediaries, employers, medical professionals, and internal teams
- A proactive approach to continuous improvement and supporting/mentoring less experienced colleagues
Hiring process
4 steps2 interviewsa task to do
We'll contact you
With a recruiter
Once you've applied, or Aviva has found you on LinkedIn, a recruiter gets in touch to discuss your application and the specific opportunity in more detail.
We'll send a test
If you're successful at the first stage, you're invited to the next stage of the process, which could be an online test or interview. If you're unsuccessful, you're told.
You'll come to interview
Aviva agrees an interview date and time. The interview may be a one-to-one meeting or a group assessment; there may be more than one stage to this part of the process.
We'll make an offer
You'll complete screening checks · 1–2 days
You can stay in touch
With Candidate Care team
Once PES checks pass, candidates receive a 'confirmation of start date' email and can ask the Candidate Care team questions before their first day.
- Aviva interviews every disabled applicant who has the essential skills and experience for the job; tell the recruitment team about a disclosed disability after applying.
- There may be more than one stage to the interview part of the process; candidates are told in advance.
About Aviva
- Industry
- Insurance and financial services
- Website
- aviva.com
In their own words
About the company & team
You'll join a supportive team focused on Income Protection claims, where your expertise will play a key role in delivering great customer outcomes.
Additional information
We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week.
To find out more about working at Aviva, take a look here.
We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Vivien Gergaly on vivien.gergaly@aviva.co
AI Platforms Assurance Engineering Lead
Aviva3d ago
As Assurance Engineering Lead for the Oasis Platform, you will be responsible for establishing and leading the assurance capability that underpins Aviva's strategic AI ecosystem.
£110k a yearHybrid in ManchesterCycle to work
Data Solutions Architect
Aviva4d ago
This is a great job for someone who is passionate about building the data foundations that power AI, analytics and smarter decision-making.
£100k a yearHybrid in BristolCycle to work
Senior Project Manager
Aviva3d ago
This is an exciting opportunity to join our transformation team, delivering projects and change initiatives that support our Finance function and wider business objectives.
£65k a yearHybrid in BristolCycle to work
Reinsurance Claims Lead
Aviva4d ago
This is a great job for someone who is a technical reinsurance specialist with deep expertise across reinsurance arrangements.
£85k – £100k a yearHybrid in LondonCycle to work
Senior Digital Product Owner
Aviva4d ago
£85k a yearHybrid in LeedsCycle to work
Share Schemes Consultant
Aviva4d ago
You will join our Share Schemes team at a pivotal time, helping deliver a wide range of UK and global employee share plans, supporting lifecycle event such as grants, releases and maturities across…
£70k – £90k a yearHybrid in LondonCycle to work
Principal Cloud Engineer
Aviva5d ago
This is a hands-on role for someone who leads through expertise.
£85k a yearHybrid in BristolCycle to work
Principal Data Scientist
Aviva5d ago
£85k a yearHybrid in NorwichCycle to work
Loss Adjuster
AvivaNew5 locations
Are you ready for your next career step to join the UK's number one insurer? Aviva's Major Loss Team is undertaking a huge period of growth.
Hybrid in LondonCycle to work
Motor Claims Handler
AvivaNew2 openings
As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim.
Hybrid in Norwich
Actuarial Analyst
Aviva3d ago2 locations
You'll join our Bulk Purchase Annuity (BPA) actuarial team, supporting the implementation and ongoing management of BPA schemes for our customers.
Up to £50k a yearHybrid in NorwichCycle to work
£26k
£40k - £42k
£39k - £46k
Up to £30k
£28k
£34k