HR Services Manager

We are looking for an experienced and proactive HR Services Manager to lead the delivery of high-quality HR Services and Recruitment Administration across the organisation.

This is a key role in developing and improving our HR service, with responsibility for leading a multi-disciplinary team, optimising HR processes and systems, and ensuring a consistent, customer-focused service across the employee lifecycle.

Key responsibilities

• Lead and develop HR Services and Recruitment Administration, ensuring efficient and accurate delivery within agreed SLAs.
• Drive a high-performance, customer-focused culture and continuous improvement.
• Develop and monitor HR KPIs, quality standards and service performance.
• Manage the Occupational Health contract and external supplier relationships.
• Work closely with the Head of HR, HR Business Partners and HR Systems teams on service improvements and business-wide projects.
• Ensure HR policies, procedures, contracts and processes comply with UK employment law and GDPR.
• Build effective relationships with Payroll and wider business stakeholders.
• Produce insightful KPI, Board and management reporting.
• Lead the performance, development and engagement of the HR Services team.

About you

You will have:

• Significant experience as an HR Services Manager, ideally within a unionised environment and rail or transport sector.
• Experience managing general HR Administration and Recruitment services.
• Strong knowledge of UK Employment Law, HRIS (ideally Core) and HR KPI metrics.
• Strong stakeholder management, influencing, leadership and organisational skills.
• Advanced Excel skills and experience producing KPI reports, Board packs and actionable insights.
• Experience leading and developing a multi-disciplinary team.

Have a look at the role profile for more information.

If you are passionate about delivering efficient, customer-focused HR services and using data, technology and process improvement to enhance the employee experience, we would love to hear from you.

Benefits include

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operator

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Salary: Competitive