Restaurant Host/Hostess

As a Restaurant Host/Hostess at Cambridge House, you will be a welcoming presence across our dining experiences, ensuring every guest feels recognised, expected and genuinely cared for. Combining natural warmth with exceptional organisation, you will manage reservations, coordinate arrivals and work closely with our Restaurant and wider House teams to ensure each visit unfolds seamlessly. With an instinct for people and an eye for detail, you will bring confidence, personality and a sense of occasion to every interaction, helping create an atmosphere that feels both beautifully considered and wonderfully alive.

• Welcome guests with confidence and genuine enthusiasm, setting the tone for an exceptional Cambridge House experience.

• Manage reservations, walk-ins, guest preferences and table allocations with care and precision, balancing individual requests with the rhythm of service.

• Bring the character of Cambridge House to life through thoughtful conversation, engaging storytelling and an in-depth knowledge of our dining experiences.

• Build meaningful connections with guests, remembering preferences where appropriate and ensuring returning guests feel recognised and valued.

• Coordinate arrivals, seating and waiting times, ensuring a seamless flow of service and a welcoming atmosphere throughout.

• Work closely with our Culinary, Food & Beverage and wider House teams to accommodate special requests, celebrations and individual needs.

• Maintain impeccable standards throughout the welcome area, taking pride in the details that shape each guest's first and final impressions.

• Previous experience in a Host/Hostess or guest-facing role within a luxury hotel, fine-dining restaurant or premium hospitality environment.

• Experience using reservation management systems such as SevenRooms or OpenTable would be advantageous.

• You communicate with ease and elegance, bringing personality, curiosity and thoughtful storytelling to the Cambridge House experience.

• Strong organisational skills, with experience in managing reservations, seating arrangements and guest preferences.

• Excellent communication skills in English, with a polished and professional approach.

• Flexibility to work shifts, including evenings, weekends and bank holidays, as required.

• Right to work in the United Kingdom.