Operations Supervisor

Core Responsibilities

1.Health & Safety

· Promote a proactive safety culture across the depot and on the road.

· Identify and resolve unsafe behaviours or conditions.

· Support compliance with Arriva's HS&E Management System and safety initiatives.

2. Customer Experience

· Provide professional, friendly responses to customer inquiries.

· Investigate complaints and ensure preventative actions are implemented.

3. People Management

· Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.

· Maintain uniform and appearance standards.

· Support employee development and foster a culture of Equality, Diversity & Inclusion.

· Accurately manage absence records and enforce HR policies.

· Build constructive relationships with Trade Union representatives.

4. Operational Excellence

· Oversee day-to-day bus service operations ensuring all duties are covered.

· Manage and record lost mileage and service disruptions.

· Collaborate with Engineering to ensure vehicle availability.

· Monitor KPIs and local objectives to maintain service quality.

5. Financial Oversight & Decision-Making

· Ensure accurate timekeeping and wage input.

· Optimise duty planning and manage overtime for cost efficiency.

· Use data and tools to support operational decision-making.

6. Continuous Improvement & Innovation

· Maintain up-to-date KPI data.

· Share best practices and contribute to operational improvements across the business.

7. Corporate Social Responsibility

· Uphold Arriva's brand, values, and community engagement in all interactions.

Essential Requirements

· Supervisory experience in a staff or resource management role

· Understanding of Health & Safety legislation and standards

· Valid First Aid certificate (or willingness to obtain)

· Strong communication, coaching, and interpersonal skills

· Customer-focused mindset

· Proficient IT skills

· Ability to influence and lead teams

· Organised and decisive under pressure

· Knowledge of the PCV/HGV industry

· Experience working in partnership with Trade Unions

· Flexible, self-motivated, and resilient