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Monitoring Officer

On-site in Glasgow·Full-time·Added 8 days ago (last checked 23 Oct)

Arnold Clark

349 open roles

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Our summary

Work mode
On-site, Glasgow
Contract
Full-time
Closing date
Apply by Tuesday 17 November
Holiday
33 days holiday

Skills

Requirements

What we're looking for

  • Knowledge of a control room
  • Ability to comply with BS7858 security screening
  • Knowledge of BS5979
  • Proven ability to deliver excellent customer service - written and verbally
  • Competent IT skills and familiar with Microsoft Office
  • The ability to stay alert and work efficiently throughout a 12-hour shift
  • The ability to be discreet and maintain confidentiality
  • The ability to work on your own initiative and be able to prioritise your workload
  • Enjoy working as part of a team
  • The ability to work and concentrate under pressure
  • Excellent observation skills and ability to analyse visual information
  • Great attention to detail
  • Ability to write clear, legible and accurate reports of events which may be used as evidence
  • Ability to learn and be adaptable to changes in both working procedures and technology
  • Ability to be flexible in working hours

Nice to have

  • SIA Public Space Surveillance (CCTV) licence
  • Although ARC experience is preferred, training will be provided for the right candidate

Pay & benefits

What you'll get

We're looking for a reliable Monitoring Officer to join the team at our Alarm Receiving Centre in Glasgow.

  • 33 days' annual leave (pro-rata)
  • Flexible leave
  • Generous employee discounts
  • Private healthcare
  • Workplace pension

The role

As a Monitoring Officer, you'll work in our state-of-the-art Alarm Receiving Centre, ensuring that all current processes and policies are adhered to at all times.

You'll have experience of working in a control room and have a current SIA Public Space Surveillance licence. An ability to work and concentrate under pressure is key, as is meticulous attention to detail.

This is a customer-focused department, so this role will be a great fit for someone who loves working with people and as part of a team!

What you'll do

  • Monitoring alarm activations and following correct procedures and escalation processes as required
  • CCTV monitoring
  • Lone worker monitoring
  • Regularly liaising with alarm engineers, customers and contractors
  • Making changes to relevant databases where appropriate

How you'll work

Full time: 12 hour nightshifts, 4 on 4 off shift pattern.

We offer

  • ...and much more

About Arnold Clark

Industry
Automotive Retail

In their own words

About the company & team

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

All open roles at Arnold Clark

Location

Arnold Clark · G5 8JH

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