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Customer Service Executive

On-site in Livingston·Full-time·Added 10 days ago (last checked 3 Oct)

Arnold Clark

264 open roles

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Overview

Job details

Full-time
Per the ad.
Apply by Friday 30 October
The date the employer’s listing closes.

Requirements

Work on-site in Livingston
No relocation package mentioned.

Benefits

33 days holiday
Per the ad, which doesn’t say whether bank holidays are on top.

Skills

Pay & benefits

What you'll get

33 days' holiday allowance with room to grow
Generous retail discounts
Private healthcare
Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
Pension scheme
Maternity and paternity packages
Opportunities for training and progression

The role

We're currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Livingston and help customers get excited about our products.

At Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey - from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

What you'll do

Preparing the showroom and cars for the day ahead
Assist with showroom presentation and advertising
Supporting the Sales department and delivering excellent customer experience
Organising and accompanying customers on test drives
Swotting up on our vehicles and manufacturers
Learning about our products so you can help our customers find the perfect fit
Enhancing the customer journey from enquiry to delivery

How you'll work

You'll work a five-day week on a set rota that includes weekends (38 hours per week).

Essential skills

You'll be a confident communicator who understands that a positive attitude gets great results
Willingness to go the extra mile
A full UK driving licence
As happy working on your own initiative as you are in a team
One of our company values is progression, so it's vital you are eager to progress within this role to car sales

About Arnold Clark

Industry: Automotive Retail
Website: arnoldclark.com

In their own words

About the company & team

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

All open roles at Arnold Clark