Site Process Expert

- Speak, write, and read fluently in English
- Bachelor's degree in a relevant field or equivalent work experience
- Experience in Amazon Operations, Central Flow, or other related supply chain teams - Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
- Experience working in a fast paced, quickly changing or international environment
- Experience working with and influencing senior level stakeholders

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is seeking a Site Process Expert to work in the EU Process Excellence (EUSC PE) team. The Site Process Expert is a Field onsite position and will need to adapt to local shifts requirement, depending on Operations need. The role will be based in one of our Sortation Centres (SC) across the UK.

The Site Process Expert works alongside with the SC Senior Leadership Team, while keeping high collaboration with EU PE functions. This role is responsible to deploy initiatives, build networking and relationship in the SC and drive compliance for the initiatives within an assigned timeline. The Site Process Expert initiates and implements EU wide improvement activities. This role requires the ability to demonstrate ownership for initiatives, understand the initiatives in details, and influence to deliver meaningful results translating to tangible productivity and efficiency gains in the SC.
As part of this role, you will gain insights on Lean SixSigma tools and techniques and embark on a path of learning process improvement practices that will allow you to graduate as Green/Yellow Belt with this role.

Key job responsibilities
Work on Back to Basics (B2B) initiatives identifying the top opportunities in the SC in comparison with the other EU SCs. Start from the bottom 50% processes, looking for the input metrics with the biggest gap to Benchmark and implement the improvement action plan in close collaboration with the local Operations Management team following the standard improvement templates.
- Oversee the SC improvement program and set focus on most important areas, based on the alignment with the SC Senior Leadership team.
- Dive deep into the process performance by using available standard reporting or create own data analysis, call out in in the daily dive deep meetings and collect feedback from the local team to be able to convert this information into a tangible improvement plan, that matters to the SC.
- Review the open Action Plans on weekly basis, engaging the SC stakeholders to complete the suggested actions and reach the desired targets.
- Collaborate with the Process Improvement Experts team, Change Manager and other Site PEs from the same region to clarify any doubt process related and leveraging on their level of expertise. Benchmarking initiatives are highly recommended to further reduce variation across the SCs.
Work on Continuous Improvement with the SC:
- Drive network best practice implementation, leveraging local initiative led with local Ops and share them to EU PE for the review. Once approved the best practice will be officially added to all EU Best Practice repository. This process is fundamental to help the top 50% SCs to reach Best In Class through the Variation Reduction process.
- Strengthen the framework used to capture and scale SC innovation. New ideas and projects from the SC will flow through a standard process and presented to CPE for the review.
Partnership with the SC Ops:
- Join the daily Gemba on the floor with SC Leadership in order to stay aligned with SC top issues and Associate feedback.
- Support the Site Leader and the SC Senior Management Team creating a strong relationship with them, which allows the Site PE to gain their trust and buy-in for all the initiatives. Beside standard task, SPE can support Site Leader and Senior Ops on process related ad hoc tasks from the SC accounting for less than 10% of the working time.
- During Q4 you will be deployed to the site management operational team, based on the need of the building.
- Ability to travel as needed within your area of responsibility. Domestic and regional travel estimate average: 0-10%. (Subject to change based on business need).

A day in the life
You'll collaborate with cross-functional teams to identify improvement opportunities, analyze performance metrics, and implement solutions. You'll participate in daily operational reviews, engage with leadership teams, and help develop best practices that can be scaled across our network. Your role combines analytical thinking with relationship building to drive meaningful change.

About the team
The EU PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the EU SC network. This team is essential to establish best in class process performance across all different direct and indirect processes, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the SC network. EU PE ensures the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements.

The team drives process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong performance. The team works closely with Process Improvement Experts (PIE), Change Managers (CM), Operations, Ops Excellence, Program teams, Engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources.