Senior Program Manager, DSP (Delivery Service Partners), Pricing

- Bachelor's degree
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Experience in program or project management
- Experience in pricing, commercial finance, or rate/compensation: building cost models, scenario analysis, and unit economics - Experience leading process improvements
- Master's degree
- Experience in Transportation, Supply Chain or Logistics (last-mile delivery): understanding of route economics, driver labour costs, fleet operations, or delivery network dynamics
- GenAI and Dashboard

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To be successful in the Senior Program Manager (Pricing) role, the candidate must bring deep experience thinking in rate structures, cost models, and market economics, paired with strong core pricing, financial modelling, and analytical skills that enable them to build and own pricing models driving business decisions. Equally critical is logistics domain expertise - understanding how cost drivers behave in delivery and transportation networks - and proven commercial stakeholder management skills, including the ability to influence business leaders, communicate complex pricing strategies to non-technical audiences, and navigate trade-offs across operations and finance teams.

At Amazon, we're working to be the most customer-centric company on earth. One way we endeavor to achieve this and to delight our customers is by delivering their packages quickly and accurately, anywhere in the world. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service by pioneering new products and offerings in the last mile delivery space. Come join the team and help us work hard, have fun, and make history!

The rapidly growing EU Central DSP Management team works across European countries to optimize our end-to-end relationships with the Delivery Service Partners (DSPs) who deliver directly to our customers. We are looking for a candidate who is ready to roll up their sleeves and own strategic programs and initiatives using core analytical and project management skills. The projects this person would own will directly influence the way we pay our DSPs and drivers across our entire European network.

This role can be based in any of Amazon's HQ offices within EU (i.e. London, Munich, Madrid, Luxembourg).

Core responsibilities:
Our environment is fast-paced and requires someone who is highly enthusiastic, detail-oriented, analytical, and comfortable working with multiple teams to solve ambiguous challenges. She or he must be able to effectively engage with stakeholders across various teams and locales to drive actionable solutions to unique challenges. The ideal candidate will have the requisite experience and passion to drive our payments program.

Key job responsibilities
Core responsibilities include:
· Leading strategic programs and initiatives that will drive our DSP payments program, directly shaping the way we compensate our delivery partners across Europe.
· Developing processes and mechanisms that address existing shortcomings and enable us to scale our growing business.
· Conducting root cause analysis that allows us to understand the financial health of our delivery partners, and develop processes to drive these analyses at scale.
· Reporting to senior leadership on key metrics and program updates, with the ability to synthesize data into actionable insights and recommendations.