Ext. Fulfillment SMS, EU EF Operations Excellence

On-site in Tilbury +1·Added 2 months ago

Amazon

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Overview

Work mode: On-site, Tilbury +1

Skills

Requirements

- Experience with computers and Microsoft Office products and applications
- Advanced proficiency in verbal and written English (C1 in the Common European Framework of Reference, CEFR) - Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
- High school or equivalent diploma
- Expertise in data analysis tools such as SQL, Python, Power BI, AI, etc.
- Experience in logistics.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The role

*This role requires extensive business travel within Europe (both EU and UK), up to 40% of the time and a valid driver's license for cars, as well as ability to rent cars in Europe (paid for by Amazon)*

The EU External Fulfillment Team provides flexible, externalized warehouse services for the Amazon network. We are looking for a motivated Outbound Subject Matter Specialist to join the Operations Excellence "SMS" team.
The SMS team are providing launch support services as well as performance improvement support for third party logistics (3PL) warehouses in Europe (UK and EU). The Subject Matter Specialist plays a crucial role in delivering on that mission.

Key job responsibilities
Support the Subject Matter Specialist (SMS) manager in analyzing metrics from reports and dedicated resolution plans
Facilitate and drive the resolution of (mainly) Outbound configuration / set-up issues and process questions
Support the external provider on a project basis for a specific process to improve, a tool to introduce, or a best practice to share
Perform in-depth analyses or ad hoc data extractions for recurring issues requiring detailed analysis
Ensure compliance of operational processes with the external provider through metric tracking, on-site audits, and requests for corrective/preventive actions
Communicate new or modified processes to the external provider, provide training and troubleshooting assistance
Contribute to continuous improvement initiatives of the outsourced warehouses team (e.g., documenting processes, improving internal tools)
Use benchmarking standards and continuously train to develop subject matter expertise
Act as the main Amazon process expert on site during the launch of new 3PL sites

Hiring process

3 steps2 interviewsa task to do

Online application
Assessments
Online test · Not every role
Role-specific online assessments where the role requires them.
Phone screening
Phone call · Not every role
If you meet the basic qualifications you may be asked to complete a phone screening.
Interview loop
With current employees
Individual interviews with current employees, each assessing different aspects of your skills and experience; in person or remote.

Some candidates move directly to the interview loop without a phone screening.
Role-specific interview prep guides are published for SDE, SDM, PM, BIE and other roles.