Data Centre Operations Manager

- Experience communicating complex business concepts in verbal and written form
- Experience managing people and leading a team
- Experience in crisis management and planning
- Experience with budgeting, scheduling and cost reports - Experience in systems administration (Linux or Windows)
- Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
- Experience working in data centers or critical infrastructure
- Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)
- Experience in trust and safety compliance or risk

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As a Data Center Manager at Amazon, you will help operate the world's largest cloud computing infrastructure - the foundation that powers everything from everyday cloud services to the most demanding Artificial Intelligence and Machine Learning workloads. As AWS continues to build and scale, our data centers increasingly host high-density AI/ML and accelerated computing alongside our established services, and you will lead the teams that keep this critical infrastructure running safely, reliably, and at pace. We encounter interesting, challenging and complex problems every day. Being a technical manager at Amazon means you can innovate to solve these issues and help drive Operational Excellence across every area of your role.
You will be a proven manager with experience leading teams of high performers. You will have the ability to refine and develop processes that optimize operational excellence in every area of your role, and to drive performance to match the pace at which we build and operate our data centers. As emerging technologies - such as high-density GPU and AI accelerator platforms, advanced power distribution, and liquid-cooling systems - become an increasingly important part of how our data centers run, you will help your team adopt new methods and rise to meet evolving technical demands. You will ideally have previous experience in data centers or a similar technical environment, with a track record of developing strong relationships across both internal and external teams.

Key job responsibilities
Owning and managing the complete lifecycle of data center infrastructure - including rack installation, break-fix maintenance, and decommissioning - ensuring seamless end-to-end operational delivery
Leveraging Generative AI and emerging technologies to build in-house tools, automate operational workflows, and drive continuous improvement across the team
Managing and developing teams of technicians, providing both technical and leadership expertise and ensuring highest levels of performance
Maintaining existing co-located and in-house Data Centers
Helping build and bring online new Data Centers
Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
Assisting & managing relationships with external vendors & contractors
Liaising with internal teams & management groups
Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
Assisting in implementing service methodologies including incident management, problem management, change management and capacity management

A day in the life
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the team
AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.