Service Advisor

Salary: £30,620.42 basic

Hours: 46.33 hours per week, Monday - Friday & 1 in 3 Saturdays

Contract: Full-Time, Permanent

Are you passionate about delivering outstanding customer service? Do you enjoy helping people, building relationships and making a real difference to their experience? If so, we have a fantastic opportunity for you!

Allen Motor Group are looking for a friendly, enthusiastic and customer-focused Aftersales Advisor to join our Ford dealership in Nuneaton.

As an Aftersales Advisor, you'll be at the heart of our customer experience, ensuring every customer feels informed, supported and valued throughout their vehicle's service journey. From answering questions and providing updates to helping customers understand their vehicle's servicing requirements, you'll play an important role in delivering the high standards of service we're proud of.

Reporting directly to the Aftersales Manager, this is a fantastic opportunity to develop your skills and build a rewarding career with Allen Motor Group.

What Will You Be Doing?

As an Aftersales Advisor, no two days are quite the same! You'll enjoy a varied role where your communication, organisational and customer service skills will make a real difference.

Your key responsibilities will include

• Keeping customers informed about their vehicle's progress and any potential additional work required

• Maintaining accurate records, ensuring all customer and vehicle information is recorded and stored correctly

• Booking vehicles into the workshop, helping to ensure a smooth and efficient customer experience

• Achieving performance targets by identifying opportunities to upsell products

• Ensuring full compliance with GDPR guidelines at all times

Want to See What the Role Is Really Like?

Don't just take our word for it! Hear from Ash, one of our Aftersales Advisors, as they share their experience of the role and what it's like to be part of the team.

Watch Ash's Aftersales Advisor video

Do I Need Experience?

No previous automotive experience? No problem!

Whilst we'd love to hear from candidates who have worked in an automotive aftersales or service advisor role before, we also recognise that everyone has to start somewhere.

If you're looking to begin your career in the automotive industry, have a passion for delivering great customer service and are eager to learn, we'd love to hear from you!

We're looking for someone who can bring:

• Excellent organisational and administrative skills, with the ability to manage tasks effectively

• A full UK driving licence

• Great attention to detail, ensuring accuracy in everything you do

• A customer-focused approach, with previous customer service experience being highly advantageous

• Experience using computer software systems

Whether you're bringing existing automotive knowledge or looking for an exciting new career opportunity, your attitude, enthusiasm and willingness to learn are what really matter.

Why Join Allen Motor Group?

At Allen Motor Group, we believe in recognising hard work, rewarding success and giving our team the support they need to grow.

Alongside a competitive basic salary, commission and target-related bonus, you'll also enjoy a fantastic range of benefits, including:

• 30 days' holiday, including bank holidays, plus additional holiday entitlement that increases with length of service

• Fantastic discounts on MOTs, services and parts

• Life assurance benefit at no cost to yourself

• £1,000 refer a friend scheme

• Full training and ongoing support to help you develop your skills and progress your career with Allen Motor Group

Ready to Start Your Next Chapter?

At Allen Motor Group, we're committed to creating an inclusive workplace where everyone is respected, valued and encouraged to succeed. We welcome applications from people of all backgrounds and believe that every person has something valuable to bring to our team.

If you're passionate about customer service, enjoy working with people and are looking for an opportunity to develop your career in the automotive industry, this could be the perfect role for you.

Take the next step in your career with Allen Motor Group - apply now and join our Ford Nuneaton team!