Luxury Brand Ambassador

On-site in London·Full-time·Added 25 days ago (last checked 12 Oct)

Acqua Di Parma

1 open role

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Overview

Job details

Permanent contract
Full-time.

Requirements

Work on-site in London
No relocation package mentioned.

Skills

Requirements

PERSON SPECIFICATION
In order to be successful in this role, you will be:

Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
Be agile and flexible as your role is between all stores.
Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.
Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale through excellent communication skills, be able to identify key items that would suit the customers’ needs.
Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Acqua di Parma.

Pay & benefits

POSITION WITHIN THE TEAM

Reports to: Business / Account Manager

The role

Position: Luxury Brand Ambassador

Location: Harrods, Knightsbridge

Hours: Full-time, 37.5 Hours

MISSION

As a Luxury Brand Ambassador for Acqua di Parma you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand, you will demonstrate an attitude that befits Acqua di Parma at all times.

MAIN RESPONSIBILITIES

SALES

To pro-actively sell Acqua di Parma products and provide a luxury standard of service to customers
To be aware of and achieve or exceed sales targets, as set by your line manager
To pro-actively link sell across product categories, to increase average transaction value (ATV) and units per transaction (UPT)

KPI: To achieve sales targets

SERVICE

To be knowledgeable on all Acqua di Parma products and be able to propose personalised products to clients and confidently and appropriately overcome any objections
Demonstrate products on clients and confidently explain the benefits of each products
To initiate contact with customers and welcome them both on counter and through traffic stopping
To identify, understand and reformulate the client needs
To develop personal relationships with clients and to gain loyalty
To educate clients on Acqua di Parma products and the brands

KPI: To achieve target for Mystery Shopping

GENERAL

To participate in merchandise management and ensure that it is in line with Corporate guidelines
To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels
To conduct all assigned operational and administrative tasks
To be an Acqua di Parma brand ambassador and representative at all times
To adhere to all Company procedures and policies, as outlined in the employee handbook
To build relationships with store management and adhere to all store policies and procedures
To carry out any additional duties as directed by the management team