Food & Beverage Team Member in Liverpool

Job Description

Contract type: 32 hours - permanent

· To ensure all customers are served food or drinks as ordered.
· To ensure that customers are made to feel comfortable and well looked after.
· To offer each guest a personalised and welcoming experience.
· Maintain a high level of cleanliness and hygiene both personally and within the F&B working environment.
· To be part of a dynamic workforce that supports all F&B departments and makes a strong contribution to a team.
· To have a positive and caring attitude to guest and colleagues within the department.
· Maximise revenue opportunities by up selling and packaging products within all departments.

· To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
· To develop a knowledge of the menu including ingredients, allergies, cooking process, service styles and brand standards.
· Set up and preparation of all departments which includes all conference and events space.
· To actively work with others within the department and other business areas.
· To adhere to all company policy and procedures, health & safety, hygiene, licensing and employee handbook.
· To process payments using the Point of Sale system, for transactions of credit card and room charge.
· To actively resolve any customer queries or issues and report these to the line manager.

This job involves long periods of standing and walking and will also include the carrying of heavy items from time to time, moving of equipment and furniture.