Facilities Manager

Purpose: To lead the safe, compliant and cost-effective delivery of hard FM and utilities services across assigned Belfast sites, with accountability for operational performance, visual site presentation, cross-service quality assurance and effective team, client and commercial management.

Job Title: Facilities Manager

Location: Belfast

Reporting to: Contracts Manager

• Lead reliable hard FM and utilities delivery, covering PPM, reactive response, statutory maintenance, critical assets and safe plant operation across assigned sites.
• Direct engineering teams and contractors, coordinate shutdowns and remedials, and improve asset reliability, CAFM accuracy and service performance without disrupting production.
• Maintain effective safety and compliance controls covering PTW, RAMS, isolations, competent appointments, audits, risk registers and corrective actions.
• Lead site incident response and escalation, support business continuity and ensure specialist advice and authorisations are used when required.
• Lead and develop site employees, setting clear standards for performance, conduct, attendance, competence and quality.
• Manage staffing, training and cover; agree grounds-work priorities with Soft Services Managers, who retain line management of grounds operatives.
• Act as the principal ABM operational contact for assigned sites, leading reviews and providing concise reports on performance, risks and priorities.
• Resolve client concerns, support contract-wide governance and provide delegated management cover within agreed authority and escalation limits.
• Manage delegated budgets, forecasts, purchasing and financial controls; provide accurate cost, risk and performance information.
• Challenge supplier performance, quotations and variations, identify value-for-money opportunities and support formal change control.
• Own the visual appearance and presentation of assigned sites through regular site audits; record issues, assign hard-services defects and refer soft-services concerns to the relevant Soft Services Manager for action.
• Maintain an in-depth understanding of the contracted soft-services scope; undertake independent second-level quality audits alongside Soft Services Managers, track corrective actions and escalate persistent shortfalls.

Shift Pattern: Monday to Friday

Contractual Hours: 39 Hours

Probationary Period: 3 months

• PPM, statutory and KPI/SLA performance
• Asset reliability and service improvement
• Compliance and audit performance
• Risk, incident and action close-out
• Team performance and development
• Staffing and service continuity
• Client feedback and reporting
• Resolution and escalation quality
• Budget and forecast control
• Supplier value and PO compliance
• Site appearance and audit standards
• Soft-services quality and action close-out

• Visible, accountable leader who takes ownership and makes proportionate decisions.
• Develops capable teams and maintains a strong customer, safety and service focus.
• Challenges existing arrangements constructively and delivers practical improvement.