Customer Service Host

• Must have the right to work in the UK
• 5 year checkable employment/education history
• Must be willing to work weekend shift

• The ideal candidate will have excellent communication skills

Desirable

• Excellent communication & interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy/Drive
• Courteous
• Patient and understanding
• Security Aware

PAY RATE: Competitive

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our

***Please note that obtaining an airside pass is an essential requirement of this role. As part of this process, the successful candidate will be required to complete a full five-year background check, including a criminal record check.***

Essential

Main Duties & Responsibilities:

• Check-in passenger queue management and flow control including management of queuing systems.
• Assist with management of passenger flow within the departure lounge, International Walkway, Arrivals and gate areas as directed.
• Security: General preparation of passengers prior to entering the Security Area.
• Security: If required assist in Central Search at peak times and undertake access control.
• Handle varied passenger queries and assist with general way finding.
• Assist the Passenger With Reduced Mobility service as required.
• Communicate and report to the Terminal team any operational issues or events, failed service levels, asset or facility issues and inadequate provision of flight information.
• Assist, as directed by the Airport Duty Manager, during any periods of irregularity.
• Exercise general vigilance around the Terminal building.
• Promote use of self-service check-in kiosks.
• Log and manage the lost and found office while on shift, logging items, ensuring they are secure and returning them to their owner and taking payments.
• Ensure all kiosk and common use check-in equipment is serviceable and where required engage with support contractor.
• First Aid (Training will be provided).
• Ensure all paperwork is managed and processed in line with GDPR (general data protection regulation).

LOCATION: Aberdeen Airport

SHIFT PATTERN: VARIOUS, 20 hours per week