Business Intelligence Analyst - Facilities & Innovation

The ideal candidate will bring strong Power BI and data analytics capability, alongside experience leading technology pilots, change initiatives and operational improvement projects within facilities management, workplace services or cleaning operations.

What we're looking for

· Experience in business intelligence or data analytics, with strong Power BI capability

· Proficiency in Power BI, including DAX and Power Query

· Experience with SQL, relational databases and data modelling

· Knowledge of Microsoft Power Platform

· Strong analytical, problem-solving and communication skills

· Confidence working with stakeholders across operational and client-facing environments

· Ability to work both independently and collaboratively

· Experience in facilities management, workplace services, cleaning operations or a similar operational setting would be an advantage

It would be great if you also have

· Experience supporting innovation, transformation or process improvement initiatives

· Exposure to smart buildings, IoT, automation or digital services

· Experience helping implement new systems, tools or reporting solutions

· Familiarity with Microsoft Copilot or other AI tools

SALARY: £45,000 per annum

We're proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM's benefits, visit our

Business Intelligence Analyst - Facilities & Innovation will be responsible for identifying, developing and implementing innovative technologies, digital solutions and business intelligence tools that improve operational performance, productivity, client experience and commercial value across ABM's facility services operations, with a particular focus on cleaning services.

This role combines hands-on business intelligence capability with broader innovation and transformation leadership. The postholder will work across Operations, Technology, Business Intelligence, Client Engagement and third-party partners to turn ideas and data into scalable, measurable solutions across one of ABM's major client accounts in London and across the UK.

What success looks like

Success in this role means delivering reporting and insight that helps teams make better decisions, improving operational visibility, reducing manual processes and supporting the adoption of smarter, more efficient ways of working across cleaning and wider facility services operations.

· Design, develop and maintain Power BI dashboards and reports that provide clear, actionable insight

· Build and maintain data models, including data cleaning, transformation and aggregation

· Integrate data from multiple sources, ensuring accuracy, consistency and usability

· Translate data into practical recommendations that support operational performance and client outcomes

· Work with operational teams to identify opportunities to improve efficiency and reduce manual activity

· Research opportunities across AI, automation, IoT, robotics, smart buildings and digital services

· Support the implementation of new tools, technology pilots and rollout activity

· Help turn improvement ideas into scalable solutions that increase productivity and service performance

· Support change, communication and user adoption when new tools or processes are introduced

· Use data to track adoption, performance and return on investment

· Provide user support and guidance on dashboards, reporting tools and best practice

· Maintain clear documentation for reports, dashboards and related solutions

LOCATION: Canary Wharf, London, E14

SHIFT PATTERN: Mon - Fri 0800 - 1700

Work type: On-site