Asset Protection Agent

• Analytical skills and working knowledge of Asset Protection resources (case management systems, POS exception reporting, auditing tools, and data analysis)
• Strong communication and interpersonal skills
• Effective at fostering strong business partnerships
• Ability to use good judgement based on company investigative guidelines

• Experience in the Security/Loss Prevention field or relevant experience in retail setting is an advantage

• Bachelor's degree or relevant experience

The Asset Protection Agent (APA) is a front-line leader responsible for protecting the customer experience, reducing shrink, and promoting a strong safety culture across assigned stores (typically 4 stores across 2 malls). This role delivers service-led theft deterrence, supports store teams through daily coaching and training, and executes core Asset Protection programs including investigations, audits, and RFID controls. The APA plays a critical role in daily risk management and operational compliance at store level.

This role will support our locations in London, England and report into the DMAP.

• Lead proactive theft deterrence through consistent presence, confident customer engagement, and coaching store teams on service-based prevention across your assigned locations. (4 stores across 2 mall locations on average)
• Champion a positive, safe, and inclusive store environment by setting clear expectations and role-modelling best practices for both safety and shrink.
• Partner with Store Management to align on Asset Protection priorities, guide decision-making and influence proactive risk-management plans.
• Build trusted relationships with mall security, law enforcement, and external partners to strengthen shared intelligence and coordinated response.
• Deliver high-quality AP training for store teams covering service-led deterrence, safety communication, crisis response, and operational best practice.
• Build capability by identifying skill gaps, tailoring coaching sessions, and supporting associates to strengthen AP knowledge and confidence.
• Reinforce learning through ongoing follow-up, feedback, and recognition of strong AP behaviors on the sales floor.
• Conduct CCTV and floor-based surveillance in line with company policy to safely deter and apprehend offenders.
• Support store leadership during high-risk or ORC-related incidents, ensuring accurate communication, documentation, and consistent escalation.
• Prepare detailed investigation reports and maintain accurate case records, representing the company professionally in court when required
• Initiate investigations related to internal loss, determine sources, and communicate effectively to line manager to support conclusion of outcome.
• Lead operational assessments focused on safety, shrink indicators, and compliance with AP and Store Operations standards.
• Execute and oversee weekly RFID cycle counts, delegating tasks where appropriate to build accountability and engagement across the store team.
• Collaborate with Supply Chain and Operations partners to identify and address root causes of operational loss, driving continuous improvement in inventory accuracy and process compliance.

• Ability to work evenings and weekends appropriate to retail business needs
• Must have a reliable means of transportation
• Must fulfill physical requirements including standing and walking

• Interest and passion for A&F Co. Brands